Pearson - Roadmap

HCL GUATEMALA ENGAGEMENT ROADMAP

GET READY FOR YOUR HCL JOURNEY!

Road

INDUCTION

Ensure that employees integrate into and across the organization.

Induction Topics:

Induction Purpose:

• Welcome: HCL Technologies overview and new hires meet & greet
• Human Resources:Company policies, benefits and Spark.
• SSO Training:Preventive and Health mesures to return to work on site and Facilities.
• IT: IT support.
• Insurance Coverage: Exposure of the insurance coverage policy offered by HCL.
• Payroll: First payment, payment method, digital ticket.
• Miscellaneous: Signing attendance letter, group photo and satisfaction survey.

• Workplace Culture
• Compliance
• Retention
• Ensure efficiency and reduces risk
• Smooth Transition

Road

WELCOME KIT

Road

SOP

Meet & Greet Purpose:

HCL is driven by values, is always having a relationship beyond the contract, this is the main reason why meet & greet our employees is part of our culture.

• Meet each of our new family members.
• Meet staff members they will work with.
• Mark the difference in employees perspective since day one

A guide was created to help us going under the same HCL identity.

To give a warm welcome to our new hires is very important for us.

MEET & GREET

Meet & Greet SOP

eNPS NEW HIRE

Road

A 4 phase method was created to develope eNPS Engagement Program.

90 Days eNPS

Employer Net Promoter Score is a scoring system desingned to help us mesure employee satisfaction and loyalty withing the organization.

Different forms were created to each phase with questions that set employee expectations and give us a clear view of the feedback.

eNPS New Hire Purpose:

• Receive feedback since day one.
• Hear employees opinion to improve.
• Real reports about feedback.

To see the forms click here:

NESTING GRADUATION

Road

The main purpose of HCL is give the best expirience to their employees since de the beginning of their journey. A ceremony is prepare for new hires with a coffee break, trinkets, games, diplomas and certificates to have a good moment and interact with them. They will receive an invitation for this special day.

ROAD

Next

YOU MADE IT TO THE STADIUM!

STADIUM

Stadium

eNPS TENURE

During the road eNPS is very important for HCL because it helps to understand which elements of the employee engagement most influence their loyalty and work towards improving both.

To improve the process a survey was created to set employees expectation and work individually with FLMs/TLs to give a better experience.

This is a quarterly best practice that is part of our Engagement Program to determine where to start making changes and listen to our employee's voice.

To see the survey click here:

Stadium

SOP

R&R Purpose:

Reward and recognize our employees leads us to greater our Engagement Program. It creates retention and help creating a more positive workplace.

• Increase Motivation
• Show Appreciation
• Encourage friendly competition
• Improve Productivity
• Boost Employee Retention
• Positive Work Environment

To make our R&R interesting and updated with the most recent events our Engagamente Team and owner of the monthly R&R will create a PPT to interact with Top Performers.

To help keeping our Rewards & Recognition Program organized, a calendar guide was created to go under HCL guidelines.

To see PPT guide click here:

R&R

To see the calendar guide click here:

Stadium

ENGAGEMENT ACTIVITIES

Engagement events:

• Celebrate Birthdays
• Team Builder
• Weekly Kudos
• Productivity Contest
• Social Responsibility
• Fun at Work

Details the transformation, to create and inspires our team while providing the structure and framework to aling individual daily activities with the aspirations of HCL.

To see more of our Engagement Activities click here:

Stadium

All Hands / Townhall

One of our best practices is the all hands / townhall meeting, performed monthly with all staff. It is one of the most important because reinforce communication.

• Items to discuss:
• Ice Breaker
• State of the operation
• Recognize Top Performer staff
• Feedback section

During the all hands/townhall meeting, we interact and know each other in a better way, to create a comfortable environment to work.

To see the PPT click here:

Stadium

SOP

Focus Group Purpose:

• Increase Motivation
• Show Appreciation
• Receive Feedback
• Improve Productivity
• Boost Employee Retention
• Positive Work Environment

The most important part of engagement is to receive feedback, it will help us to improve and work in our areas of opportunity as a project.

Besides of the monthly meeting created a survey is runing to have better control of feedbacks, areas of opportunity and good practices.

"Learners need endless feedback, more than they need endless teaching."

To see Survey guide click here:

Focus Group

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Talent Development

Programs:

• BOLD
• Talent development COE
• Six Sigma
• Leads into books

To help our associates to develop themselves is very important for us. The main purpose of this initiative is to guide them during their journey in the company.

To see more of our talend development program click here:

Audiobook

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NEWSLETTER

HCL see employees as family members, this is one of the reasons why we created a newsletter to nurture the realtionship with employees and bring valur to them.

Newsletter Purpose:

• Keep our employees updated
• Relationship Beyond the Contract
• Create a connection with each family member.
• Give exposure to our activities
• Meet each other
• Have Fun

Every month our Engagement Team creates a unique edition of the newsletter so we can be aware of important events withing the organization.

To see our newsletter click here:

TENURE RECOGNITION

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START

As one of the most important keys of our Engagment Program, tenure recognition can help us to express appreciation to our long-term employees for their dedication.

Tenure Recognition Purpose:

To meet our tenure employees and expose them we send a monthly email with their pictures and time within the company.

• Improves Employee Retention
• Increases Employee Loyalty
• Drives Employee Satisfaction & Engagement
• Estrengthens Company Culture
• Attracts Top Talen

To see a guide click here: