GOOD LUCK ON YOUR TEST
System Quiz
The exam may seem daunting , but I know that you can do it. Have faith in yourself and know that your effort are going to pay off!
QUESTION 1 of 15
We put the summary of the conversation of the client and agent
Notes
Reason for Deliquescence
Hot Notes
Right!
Next
QUESTION 2 of 15
Is to change and update all clients account information ( if there's any )
Notes
Hot Notes
Profile
Right!
Next
QUESTION 3 of 15
Dialed Number : Home ( 091545156 ) tt client said will pay today amounting to P 1,000
20 / OC / H / R
20 / OC / H / Y
20 / OC / H / Y
Right!
Next
QUESTION 4 of 15
Is use for manual pullout of a specific account for ptp follow up, callback and incoming calls.
Self Assign
Search Option
Invoice Number
Right!
Next
QUESTION 5 of 15
What is the function of Flex or CSS System?
Account Viewing
Calling the Customer
Booking of Promo
Right!
Next
QUESTION 6 of 15
Is for you to move to the next account.
Self Assign
Search Option
Call Disposition
Right!
Results
QUESTION 7 of 15
Dialed Number : Company( 091545156 )tt Ana - HR said client is na for cb by 3pm then lmrc
10 / OC / B / O
14 / OC / B / O
14 / IC / B / Y
Right!
Results
QUESTION 8 of 15
For you to be able to see the client account information.
Profile
Call Disposition
Search Option
Right!
Results
QUESTION 9 of 15
System Dialed Number : Mobile ( 091545156 )kor
10 / DE / M / N
10 / OC / M / N
14 / IC / B / N
Right!
Results
QUESTION 10 of 15
Used as reference or for you to know the strategy on your negotiation.
Account Status
Type of Entry
Profile
Right!
Results
QUESTION 11 of 15
If the agent and client have an agreement to settle within the day of their conversation. What should be the Payment Type.
Immediate
None
Weekly
Right!
Results
QUESTION 12 of 15
To us to see the clients different reason for non payment
Reason for Deliquescence
Notes
Call Status
Right!
Results
QUESTION 13 of 15
To know the count of your Work Accounts, PTP ( including account details )
Dashboard
Self Assign
Account Status
Right!
Results
QUESTION 14 of 15
Recevied Number : Mobile ( 091545156 )tt client said will paid by eom amounting to P1,000 at Bayadcenter for lmrc
10 / OC/ B / O
10 / DE / M / N
14 / IC / B / O
Right!
Results
QUESTION 14 of 15
Dialed Number : Homes ( 091545156 )tt Joan - Sister said client is OOTC but with agreement yesterday for cb today then LMRC
14 / OC / H / Y
10 / OC / H / O
14 / OC / H / Y
Right!
Results
RESULTS
10-12 Corrects
13-14 Corrects
15 Corrects
0 - 9 Correct
Excellent
Getting There
Brilliant
Unacceptable
SYSTEM QUIZ
Mary Joy Due
Created on July 15, 2022
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Transcript
GOOD LUCK ON YOUR TEST
System Quiz
The exam may seem daunting , but I know that you can do it. Have faith in yourself and know that your effort are going to pay off!
QUESTION 1 of 15
We put the summary of the conversation of the client and agent
Notes
Reason for Deliquescence
Hot Notes
Right!
Next
QUESTION 2 of 15
Is to change and update all clients account information ( if there's any )
Notes
Hot Notes
Profile
Right!
Next
QUESTION 3 of 15
Dialed Number : Home ( 091545156 ) tt client said will pay today amounting to P 1,000
20 / OC / H / R
20 / OC / H / Y
20 / OC / H / Y
Right!
Next
QUESTION 4 of 15
Is use for manual pullout of a specific account for ptp follow up, callback and incoming calls.
Self Assign
Search Option
Invoice Number
Right!
Next
QUESTION 5 of 15
What is the function of Flex or CSS System?
Account Viewing
Calling the Customer
Booking of Promo
Right!
Next
QUESTION 6 of 15
Is for you to move to the next account.
Self Assign
Search Option
Call Disposition
Right!
Results
QUESTION 7 of 15
Dialed Number : Company( 091545156 )tt Ana - HR said client is na for cb by 3pm then lmrc
10 / OC / B / O
14 / OC / B / O
14 / IC / B / Y
Right!
Results
QUESTION 8 of 15
For you to be able to see the client account information.
Profile
Call Disposition
Search Option
Right!
Results
QUESTION 9 of 15
System Dialed Number : Mobile ( 091545156 )kor
10 / DE / M / N
10 / OC / M / N
14 / IC / B / N
Right!
Results
QUESTION 10 of 15
Used as reference or for you to know the strategy on your negotiation.
Account Status
Type of Entry
Profile
Right!
Results
QUESTION 11 of 15
If the agent and client have an agreement to settle within the day of their conversation. What should be the Payment Type.
Immediate
None
Weekly
Right!
Results
QUESTION 12 of 15
To us to see the clients different reason for non payment
Reason for Deliquescence
Notes
Call Status
Right!
Results
QUESTION 13 of 15
To know the count of your Work Accounts, PTP ( including account details )
Dashboard
Self Assign
Account Status
Right!
Results
QUESTION 14 of 15
Recevied Number : Mobile ( 091545156 )tt client said will paid by eom amounting to P1,000 at Bayadcenter for lmrc
10 / OC/ B / O
10 / DE / M / N
14 / IC / B / O
Right!
Results
QUESTION 14 of 15
Dialed Number : Homes ( 091545156 )tt Joan - Sister said client is OOTC but with agreement yesterday for cb today then LMRC
14 / OC / H / Y
10 / OC / H / O
14 / OC / H / Y
Right!
Results
RESULTS
10-12 Corrects
13-14 Corrects
15 Corrects
0 - 9 Correct
Excellent
Getting There
Brilliant
Unacceptable