PRESENTATION ITPAP-ITPMS

ITPMS AND IT-PAP

DEPARTMENT OF INFORMATION TECHNOLOGYUNIVERSAL LEAF PHILIPPINES INC.

Start

1.

ITPMS

2.

ACCOUNT ADMINISTRATION

3.

ACCEPTABLE USE

Topic

4.

IT ASSETS

5.

TABLET USAGE

01

IT Project Management System

01. ITPMS

IT Project Management System

WHAT IS ITPMS?

MANAGE

MONITOR

An in-house developed system that helps to manage, communicate and efficiently monitor the progress of the projects and requests to IT Department.

DOCUMENTATION

PLAN

01. ITPMS

OBJECTIVE

Ensure proper support to each user

Monitor service request for proper filling

All requests is handled properly

01. ITPMS

IT REQUEST

WHAT IS IT REQUEST?

A formal way of asking a support team to do something or an authorization for additional work which is obtained through customer-client negotiation

SOFTWARE RELATED REQUEST

TECHNICAL RELATED REQUEST

01. ITPMS

SOFTWARE RELATED REQUEST

IT Requests that are related to any of the ULPI modules access, software developmet and data.

01. ITPMS

TECHNICAL RELATED REQUEST

IT Requests that are related to any of the IT Technical process of ULPI.

I was assigned to have a research about new technologies on growing a tobacco seeds. I need internet to perform my job. What request type should I use?

SO HOW DOES IT WORK?

01. ITPMS

How ITPMS works?

Perform

Create

Approve

Quality Check

IT-Incharge perform the IT Request

IT QA team runs a quality check

Create an IT Request

Approval of the IT Request

01. ITPMS

How ITPMS works?

Acknowledge

User Test

Deploy

Requestor perform a User Testing with the IT QA Team

Deployment of the IT Request

Closure of the IT Request

My IT request is ready for User Testing for me to test it. Should I contact the IT Manager?

My workmate needs an access to a specific module/form. I need to create a User Access Request for him and have it approved by?

01. ITPMS

REMEMBER!

NO IT SUPPORT

NO IT REQUEST TICKET

UNACKNOWLEDGED IT REQUEST TICKET

NO NEW IT REQUISITION

01. ITPMS

Let's have a short quiz!

Q1

01. ITPMS

What does ITPMS stands for?

A. IT Project Manager System B. IT Projection Management System C. IT Project Management System D. IT Projector Managing System

Q2

01. ITPMS

It is not mandatory to seek Manager's approval for all IT Request

A. True B. False

Q3

01. ITPMS

It is the process of checking whether the requirement was met. This is performed with the users

A. User Testing B. Deployment C. User Acceptane D. Creating Request

Q4

01. ITPMS

Which of the following are Technical Related Requests?

A. Network Account B. Data Extraction C. Computer Troubleshooting /Formatting/Set up D. A and C

Q5

01. ITPMS

It is required to conduct User Testing before the deployment of IT Request.

A. True B. False

Q6

01. ITPMS

Internet Access must be requested in ITPMS and duly approved by?

A. Requestor B. Immediate Manager C. Business Process Owner D. None of the above

Q7

01. ITPMS

System Enhancement must be requested through ITPMS and duly approved first by a ______?

A. Requestor’s Superior B. Business Process Owner C. IT Department Assessors D. All of the above

Q8

01. ITPMS

In what type of requests is not related to revising existing systems and forms?

A. New Project B. System Enhancement C. System Maintenance/Bug D. None of the above

Q9

01. ITPMS

User access requests will approve first by the superior of the user to grant.

A. True B. False

Q10

01. ITPMS

For approval requests can be reverted back to requestor for editing.

A. True B. False

Q11

01. ITPMS

Requestor can create new requests even with unacknowledged requests.

A. True B. False

02

Account Administration and Acceptable Use

02. Account Administration and Acceptable Usage

What are the different accounts?

Application Systems

Internet

Email

Network

Registered on the ULIIS Administration Module

Registered to US exchange server

Registered to IT Internet group

Registered to Active Directory

Requires IT Requests

Requires UAPM registration and IT Request

Requires IT Request

Requires IT Request

Termination, Retention and Penalties

Termination, Retention and Penalties

Termination, Retention and Penalties

Termination, Retention and Penalties

Prerequisite Account

Professionally and Courteously

01. ITPMS

Who are the approvers?

Every accout needs to be requested in ITPMS and has designated approvers based on the employee level.

I am a non-regular employee and will be laid-off this August. Will my access rights deactivate permanently?

My employee separation will be effective on September 25. When will my Network and Email Accounts deactivate?

03

IT Asset

03. IT Asset

IT ASSETS

What are the IT Assets?

Fixed computer equipments like

• Portable Computers
• Processing Peripherals
• Storage Media
• Software
• Databases and data stores
• Audio Visual
• Netwrok Infrastructure

03. IT Asset

IT ASSETS FORM

RETURN

ACCOUNTABILITY

BORROWER

Accountability

LIST OF IT ASSETASSIGNEE'S SIGNATURESUPERIOR'S SIGNATUREIT IN-CHARGE'S SIGNATURE

Return

Borrower

03. IT Asset

03. IT Asset

03. IT Asset

03. IT Assets

My IT Asset needs a repair. What should I do?

Request in ITPMS

Under warranty?

Yes

IT Technical Engineer

No

Working?

Assignee

No

Yes

Incident report

For Disposal

Supplier

Final Decision

Investigation

03. IT Assets

Incident/Police Report

01

My IT Asset is Lost or Stolen. What is the first thing to do?

Report to IT Technical Engr.

02

Legal and HR departments

03

Investigation

04

Final Decision

05

02. Account Administration and Acceptable Usage

Change password upon first successful login

Do not write passwords on papers and stick on your IT assets

"I am accountable to my respective accounts"

Change password every 90 days or 3 months

Password Sharing is prohibited

02. Account Administration and Acceptable Usage

Password shall not :

Consist of variations of previous passwords

What's a good password?

Contain all, part, or a variation of the user or account ID

Contain obvious references to well-known personal names (cars, pets, sports teams, etc.)

Be one of 8 previous passwords

Password must:

Contain both upper and lower case alphabetic characters

Contain at least one numeric character

Contain at least one symbol (such as * & $ % ! . ) or a space

Differ from the previously used password by at least 6 characters.

Minimum of 10 characters

@witngAl3

sa ilalim ng buwan

iSang LingGon6 pAgib!g

01311998Dela Cruz

YOULL BE SAFE HER3

03. Acceptable Usage

Password Sharing

Use for recreational of personal use

Use other email account to send emails

Read personal or confidential email without permission

Now that I have the Accounts and IT Assets? What are the prohibitions?

Exchanges of email, electronic chain letters or junk email

Forge, use a false identity or anonymously send emails

Open email file attachments received from untrusted senders

Selling or advertising of goods and services through email

Threatening, harassing or bullying others

03. Account Administration and Acceptable Usage

Downloading software without consent to IT

Violation of Software Licensing Agreement

Use to Pornography

Now that I have the Accounts and IT Assets? What are the prohibitions?

Use to Social Media

Use to Gaming

Downloading media through P2P software

Propagating any computer viruses

Conduct that would institute to or encourage a criminal offense, violates any regulations or national laws

Disclosure of confidential information

03. Penalties

Is there any penalty

Failure to comply with this policy and procedure may result in sanctions relating to the individual’s use of IT assets, and individual’s violations or any combination of these depending on the seriousness or gravity of the offense

01. ITPMS

QUIZ CONTINUATION!

Q12

03. IT-PAP QUIZ

All are considered as IT Assets except for

A. Laptops B. USB / Flashdrive C. Tablets D. None of the above

Q13

03. IT-PAP QUIZ

Disclosure of confidential information is not a violation of this policy.

A. True B. False

Q14

03. IT-PAP QUIZ

Which of the following statement is not prohibited when using IT Assets and Account?

A. Use to harass or threaten other individuals B. Using other’s email account to send an email C. Downloading “The Amazing Spiderman : The Movie” D. None of the above

Q15

03. IT-PAP QUIZ

Employee can be terminated if violation of the prohibitions are observed.

A. True B. False

Q16

03. IT-PAP QUIZ

The use of the company’s internet resources is intended to facilitate the timely and efficient performance of the ULPI’s business demands and requirements.

A. True B. False

Q17

03. IT-PAP QUIZ

Which of the following statements is not included on the prohibitions of this policy?

A. Downloading of media through P2P software such as torrent, Internet Download Manager (IDM) and etc. B. Propagating any virus, worm, Trojan horse, trap-door, or back-door program code. C. Use of internet access to any pornographic, gaming, social networking. D. None of the above

Q18

03. IT-PAP QUIZ

What is the penalty when heavy violations is committed by employees?

A. Written warning B. 3 days suspension C. Termination D. None of the above

Q19

03. IT-PAP QUIZ

It is okay to release or disseminate ULPI information through internet, except to those persons authorized to release such information.

A. True B. False

Q20

03. IT-PAP QUIZ

After the registration in UAPM, what is my next step to have my user access?

A. Report to IT department B. Create Data Extraction Request in ITPMS C. Create User Access Request in ITPMS D. None of the above

Q21

03. IT-PAP QUIZ

My password tHinkerBh3ll has expired and need to be changed. Can I use BhellbUlaklak!n?

A. Yes B. No

Q22

03. IT-PAP QUIZ

_______________ is a form that contains IT Assets upon received and affixed signature of the employee.

A. Returned Form B. Accountability Form C. Disposal Form D. Leave Form

Q23

03. IT-PAP QUIZ

First step to do when assigned IT Asset was lost or stolen?

A. Incident/Police Report B. Report to IT Technical Engineer C. Report to Legal and HR D. Report to ULPI Guard

Q24

03. IT-PAP QUIZ

The assignee shall shoulder the full payment of the lost, stolen and/ or damaged item

A. Yes, since the IT Asset is accounted to the assignee B. No C. Based on the investigation and final decision

Q25

03. IT-PAP QUIZ

Which one is inappropriate to use as greeting on email.

A. Hey, Ma’am/Sir B. Good day, Ma’am/Sir C. Hello, Ma’am/Sir D. Dear Ma’am/Sir

Q26

03. IT-PAP QUIZ

It is expected that all email communications will be expressed __________ and __________ .

A. professionally and courteously B. properly and generously C. efficiently and candid D. respectfully and beautifully

Q27

03. IT-PAP QUIZ

Which of the following statements is prohibited when using email

A. Use other people’s mail accounts to send emails B. Read other people’s emails sent to someone else, without their express permissionC. Initiate or propagate any provocative exchanges of email D. All of the above

Q28

03. IT-PAP QUIZ

You can use company emails in selling and advertising of goods and services to others.

A. True B. False

Q29

03. IT-PAP QUIZ

You can open email file attachments received from unsolicited or untrusted sources.

A. True B. False

Q30

03. IT-PAP QUIZ

Which of the following is the prerequisite account?

A. Network B. Email C. Application Systems D. Internet Connection E. All of the above

Q31

03. IT-PAP QUIZ

All user-level passwords for Network, Email and Applications must be changed

A. At a maximum of 91 days or 1 ½ months B. At a maximum of 90 days or 2 month C. At a maximum of 60 days or 3 months D. At a maximum of 90 days or 3 months

Q32

03. IT-PAP QUIZ

A password is set and used during initial log on to all network and systems and it is required to change immediately after the first successful login.

A. True B. False

Q33

03. IT-PAP QUIZ

What does the acronym UAPM stands for?

A. User Access Permit Matrix B. User Accessory Permission Matrix C. User Access Permission Matrix D. None of the above

Q34

03. IT-PAP QUIZ

What is UAPM?

A. It is the matrix that acts as standard basis of access rights to be given according to job functions and/ or position.B. Defines the employees job function C. Defines the matrix for employee code or conduct D. It is the employee user guide in carrying out his position

Q35

03. IT-PAP QUIZ

First thing to do if my IT Assets needs a repair.

A. Report to P&S department B. Create a Troubleshooting IT Request in ITPMS C. Create a System Bug IT Request in ITPMS D. None of the above

04

Tablet Usage

04. Tablet Usage

Use carrying case after use

Proper Handling of Tablet and Laptop

Use tablet stylus pen to write and tap on the display

Use a soft cotton clothes for cleaning

Shutdown properly before closing

04. Tablet Usage

Avoid direct exposure to water

Do not tap heavily on the screen display

Proper Handling of Tablet and Laptop

Avoid direct exposure to sun

Do not put stickers on any part

Do not put heavy objects above the device

Do not overcharge the device

04. Tablet Usage

Is there any penalty

Failure to comply with this policy and procedure may result in sanctions relating to the individual’s use of IT assets, and individual’s violations or any combination of these depending on the seriousness or gravity of the offense

03. Product / Service

Tablet Version 1

Specifications

• UNI LEAF PH V1 CHERRY MOBILE WINDOWS TABLET
• 2GB RAM
• 32GB HDD
• DOCKING KEYBOARD
• STYLUS PEN AND POUCH

03. Product / Service

Tablet Version 2

Specifications

• UNI LEAF V2 WINDOWS TABLET TF10EA2 CHERRY MOBILE
• STYLUS PEN AND POUCH
• DOCKING KEYBOARD
• USB ADAPTER
• USB CABLE
• MACRO LENS
• THERMAL PROBE

03. Product / Service

Tablet Version 3

Specifications

• UNI LEAF PH V3 CHERRY MOBILE WINDOWS TABLET
• ECS ELITEGROUP
• 8GB RAM
• 125HDD CAPACITY
• INTEL(R) CELERON(R) N4000 CPU@1.10GHZ
• DOCKING KEYBOARD
• PEN MOUSE

03. Product / Service

Tablet Version 4

Specifications

• CHERRY MOBILE WINDOWS RUGGED TABLET (IP67) V4
• CHARGER
• POUCH

01. ITPMS

QUIZ CONTINUATION!

Q36

03. IT-PAP QUIZ

Is it okay to put the tablet inside the bag without turning it off?

A. Yes B. No

Q37

03. IT-PAP QUIZ

Is it okay to use cotton clothes and alcohol to clean my tablet?

A. Yes B. No

Q38

03. IT-PAP QUIZ

Can I tamper stickers on my tablet?

A. Yes B. No

Q39

03. IT-PAP QUIZ

Can I stack my books and lunch box above the tablet?

A. Yes B. No

Q40

03. IT-PAP QUIZ

I failed to comply in proper handling due to tapping heavily that caused screen insensitivity as my first offense. What is my penalty?

A. Verbal warning B. Written warning C. 1 day suspension D. 3 days suspension

05

IT Dev Support Ticketing

05. IT Dev Support

IT Dev Support Ticketing System

A web-based system that is used to covers the transaction of all support cases and is handled by the IT Developer Support Team. This includes a request submission mechanism with proper filing and assigning of requests up to completion.

PERFORMTHE SUPPORT

GRAB THE TICKET

CREATE A TICKET

IT will perform the support and closes the ticket

IT will grab the ticket and contact the requestor

Identify the support needed regarding on ULIIS Buying

1 185

INFORMATION TECHNOLOGY DEPARTMENT

UNIVERSAL LEAF PHILIPPINES INC. ULPI Compound, Sta. Rita Norte, Agoo, La Union

01. ITPMS

IT REQUEST APROVAL

IT Request have different level of approvers based on the request type.