effective BusIness Communication
Presentation
By: Nazeela Sukhu
1- Ineffective use of social media
2- Lack of quality feedback
index
3- Lack of trust based on Intercultural Communications
Ineffective use of social media
What is social media?
Social media is a computer-based technology that allows the interchange of ideas, opinions and information through the construction of virtual networks and communities.
+ info
Strategies used to improve the use of social media
What is ur social media goal?
- Engagement - likes, comments and mentions.
- Reach - viewer impression and web traffic
- Conversions - sales revenue, lead conversion, rate and non revenue conversions.
- Customer loyalty -issues resolved
Solutions
Ways in which ineffective use of social media can be reduced may include:
- Provision of training and assistance
Lack of quality feedback
from clients on ways to improve product quality and service delivery
Communication is a process of transmitting and receiving verbal and non-verbal messages.
- Murphy, Hildebrandt, Thomas.
What is Feedback?
Feedback is considered as the sole element responsible for inducing a two-way communication process with respect to a specific message (Rojas & Villamizar, 2017).
The Most-Used Customer Service Channels Worldwide
81% of customers worldwide think that companies should have better ways to collect information from customers.
Reasons why there may be a lack of customer feedback
- Not enough time to allocate to establishing ways to gather information from customers.
- Lack of training of employees to gather customer feedback.
Solutions
Ways to boost customer feedback in an organisation
- Creating polls
- Creating surveys
- Reach out to customers
- Keep your questions short and simple
03
Lack of trust based upon Intercultural communications
Intercultural communication is a symbolic, interpretive, transactional , in which people from different cultures create shared meanings.
- Lustig & Koester
Ways to Improve Intercultural Communication
- Train Employees
- Focus on localized communication
Thanks!
EFFECTIVE COMMUNICATION PRESENTATION
Saudia Sukhu
Created on June 2, 2022
Start designing with a free template
Discover more than 1500 professional designs like these:
View
Witchcraft Presentation
View
Sketchbook Presentation
View
Vaporwave presentation
View
Animated Sketch Presentation
View
Pechakucha Presentation
View
Decades Presentation
View
Color and Shapes Presentation
Explore all templates
Transcript
effective BusIness Communication
Presentation
By: Nazeela Sukhu
1- Ineffective use of social media
2- Lack of quality feedback
index
3- Lack of trust based on Intercultural Communications
Ineffective use of social media
What is social media?
Social media is a computer-based technology that allows the interchange of ideas, opinions and information through the construction of virtual networks and communities.
+ info
Strategies used to improve the use of social media
What is ur social media goal?
Solutions
Ways in which ineffective use of social media can be reduced may include:
Lack of quality feedback
from clients on ways to improve product quality and service delivery
Communication is a process of transmitting and receiving verbal and non-verbal messages.
- Murphy, Hildebrandt, Thomas.
What is Feedback?
Feedback is considered as the sole element responsible for inducing a two-way communication process with respect to a specific message (Rojas & Villamizar, 2017).
The Most-Used Customer Service Channels Worldwide
81% of customers worldwide think that companies should have better ways to collect information from customers.
Reasons why there may be a lack of customer feedback
Solutions
Ways to boost customer feedback in an organisation
03
Lack of trust based upon Intercultural communications
Intercultural communication is a symbolic, interpretive, transactional , in which people from different cultures create shared meanings.
- Lustig & Koester
Ways to Improve Intercultural Communication
Thanks!