Process Control

On Speaker:Beatrice Sablay

PROCESS CONTROL

Definition, Importance, Process Control in Manufacturing, Process Control in Service

BA 777 Suffered Uncontained Engine Failure

GE’s “quality notice” on the incident stated that employees failed to detect that the blade casting was misidentified when it arrived at the plant or after they processed and cleared it for installation.

Process control is important because:

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Basis of effective Daily Management

Improvement is not possible unless it's under control

Control

the activity of ensuring conformance to the requirements and taking corrective action when necessary to correct problems and maintain stable performance.

Process Control

the responsibility of those who directly accomplish the work, such as machine operators, order-fulfillment workers, and so on.

Any control system has four elements:

A standard or goal

Comparison of results

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Any control system has four elements:

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Measuring accomplishment

Make corrections

After-action review, or debrief consists of asking four basic questions:

What was supposed to happen?

What actually happened?

Why was there a difference?

What can we learn?

Process Control in Manufacturing

final product and services

incoming materials

key processes

Because unwanted variation can arise during production, in-process control is needed throughout the production process. Many different mechanisms are used in manufacturing facilities to control quality.

DaimlerChrysler’s Toluca Assembly Plant in Mexico

Process control in services

For many services, process control follows the same paradigm as in manufacturing: define a standard or goal, measure accomplishment, compare results with the standard, and make corrections as needed.