Dealing with complaints I
Markus Schicketanz
Created on May 19, 2022
More creations to inspire you
TRUE FALSE GEOGRAPHY
Quizzes
ENGLISH SCHOOL VOCABULARY
Quizzes
PARTS OF SPEECH REVIEW
Quizzes
ANIMALS BY CATEGORY
Quizzes
DRACULA ESL
Quizzes
MODALS 1 BACH MARIO GAME
Quizzes
RECYCLING SORTING GAME
Quizzes
Transcript
Dealing with complaints
Polite request of a favour
There seems to be a problem…
I hope that we could resolve the problem
It would be very kind of your if you could
Question 1/5
Dealing with complaints
This is entirely your fault
I am sorry to inform you that there seems to be ...
Unless we receive ... we will have to cancel...
Question 2/5
Dealing with complaints
Polite complaint
So, is that everything then…
No, I can’t help you…
On behalf of our company, I offer sincere apologies to you…
Question 3/5
Dealing with complaints
Polite reply
So, is that everything then…
No, I can’t help you…
On behalf of our company, I offer sincere apologies to you…
Question 3/5
Dealing with complaints
Polite reply
I was concerned to learn about your problem…
We regret to inform you…
This is not our problem…
Question 4/5
Dealing with complaints
Impolite reply
We could offer you a free ... to compansate your losses
There is nothing we can do for you, I am awfully sorry
This is not our problem
Question 5/5
Dealing with complaints
Polite suggestion
Results
Dealing with complaints
Congratulations!
Wrong!
try again!