Principles of Procedural Fairness
Understanding
Respect
Neutrality
Voice
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BACK
Respect
Being courteous and polite to people, respecting their rights and taking their issues seriously.
Being approachable, not intimidating.
Communicating that everyone’s rights are important.
Being conscious of other people’s body language, looking for signs of nervousness or frustration.
Using eye-contact, names and a courteous tone and vocabulary in communications.
BACK
Giving people a chance to tell their story; and giving adequate consideration to what they have been told.
Voice
Providing chances to ask questions or raise issues; and treating these seriously when identified.
Giving people channels and mechanisms for them to give their opinion and raise complaints, and these being sincerely considered by the authority figure.
Consulting with staff and service users, including on perceptions and ways to improve.
BACK
Understanding
Ensure signs and other instructions are simple and easy to understand.
Being mindful of language gaps and barriers to understanding.
Anticipating FAQs with pre-printed materials.
Use plain language. Ask open-ended questions.
Providing the right information at the right time.
Summarising, paraphrasing and active listening.
Treating people with sincerity and care, making a sincere effort to understand their perspective and trusting their declared motives, being open and honest, and doing what is best for everyone.
BACK
Neutrality
Creating scripts for processes / procedures and applying these consistently.
Explaining processes to participants before starting.
Explaining the reasoning for decision making in a way participants can understand.
Being transparent and open about rules, processes and procedures, and neutral and principled in decision-making.
Principles of procedural fairness
Black Country Women'
Created on May 18, 2022
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Transcript
Principles of Procedural Fairness
Understanding
Respect
Neutrality
Voice
READMORE
READMORE
READMORE
READMORE
BACK
Respect
Being courteous and polite to people, respecting their rights and taking their issues seriously.
Being approachable, not intimidating.
Communicating that everyone’s rights are important.
Being conscious of other people’s body language, looking for signs of nervousness or frustration.
Using eye-contact, names and a courteous tone and vocabulary in communications.
BACK
Giving people a chance to tell their story; and giving adequate consideration to what they have been told.
Voice
Providing chances to ask questions or raise issues; and treating these seriously when identified.
Giving people channels and mechanisms for them to give their opinion and raise complaints, and these being sincerely considered by the authority figure.
Consulting with staff and service users, including on perceptions and ways to improve.
BACK
Understanding
Ensure signs and other instructions are simple and easy to understand.
Being mindful of language gaps and barriers to understanding.
Anticipating FAQs with pre-printed materials.
Use plain language. Ask open-ended questions.
Providing the right information at the right time.
Summarising, paraphrasing and active listening.
Treating people with sincerity and care, making a sincere effort to understand their perspective and trusting their declared motives, being open and honest, and doing what is best for everyone.
BACK
Neutrality
Creating scripts for processes / procedures and applying these consistently.
Explaining processes to participants before starting.
Explaining the reasoning for decision making in a way participants can understand.
Being transparent and open about rules, processes and procedures, and neutral and principled in decision-making.