steps of the conversation

Case Study

UNIT 7: PEOPLE

What happened?

The situation was...

TIPS

STEP BY STEP

STARTING THE CONVERSATION

Introducing the problem

Defending youremployee

Coming to an agreement

Starting the conversation

-Can I have a word with you? -Do you have a minute? I need to talk with you? -Hi, can I talk with you about something I'm worried about? -Hi, can I come in? There's something I need to discuss with you?

-Sure! Go ahead. -Yes. Come in. Have a seat! -- What's the matter? -Of course! What do you want to talk about?

INTRODUCING THE PROBLEM

I need to talk to you about something it happened between...

Yes. I'm all ears. What's the matter?

Well, I'm concerned about a situation that happened last week in..

Yes. What are you concerned about?

DEFENDING YOUR EMPLOYEE

Lunes

Use present simple!

I don't think that's true, Juan/ Carlos is...

Juan/ Carlos is a committed employee. He always meets deadlines on time.

Are you sure about that? I think Juan/ Carlos is...

COMING TO AN AGREEMENT

So, what are we going to do?

"What do you think we should do about this situation?