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Assignment 2:Analysis and Scoping
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Created on May 1, 2022
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Assignment 2:Analysis and Scoping
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Professional development at a UK wide department store. Training for new and existing team members to share the history and values of the company to uphold high standards of customer service and quality of shop-floor standards.
Learner Personas
Step 1: who?
Click individual picture to see learner persona portfolio
Step 2: why?
Onboarding and Upskilling Customer Service Representatives
Step 3: what?
Departments
Seals Customer Service
Who are Seals?
module 1
Step 4: how?
module 2
module 3
reflection
Assignment 2,Professional Diploma in Digital Learning Design
References