PHONE CALLS (angry customers)

PHONE CALLS

Phone vocabulary Dealing with angry customer by phone

Angry customers

Jumbled telephone conversation

Role play

A telephone call

Phone Vocabulary

Work with a partner. Role-play the situations below.

How to deal with unhappy customers — like a professional!

Here are some typical phrases that you can use in a telephone conversation

Put the conversation in the right order

CHIC BOUTIQUE

telephoning