Retail SOP

Retail

ite

perational

rocedures

Merchandising standards

CLEANING AND MAINTENANCE

AGE RESTRICTED SALSE

CATERING EQUIPMENT

101 Merchandising Standards

• 101.1 Shop entrance
• 101.2 Shop floor
• 101.3 Shelving fixtures
• 101.4 Magazines MS
• 101.5 Books MS

102 Display Standards

• 102.1 SET shelf edge ticket
• 102.2 3-point check
• 102.3 Facing up

103 Planagrams / CAD plans

• 103.1 Planagrams
• 103.2 CAD Plan

104 Till area / Queueing system

• 104.1 Till points
• 104.2 Queueing system
• 104.3 Behind till

106 Promotions

• 106.1 Promotional planner
• 106.2 Fixtures
• 106.3 POS
• 106.4 Customer information signage

201 Fixtures and fittings

• 201.1 Moving shelves
• 201.2 Moving hooks
• 201.3 Shelf stripping standards

202 Cleaning

• 202.1 Cleaning processes
• 202.2 Cleaning fixtures
• 202.3 Cleaning shelves
• 202.4 Cleaning chillers

301 legal age restricted sales

• 301.1 Age restricted sales policy / identification
• 301.2 Refusal log/Test purchasing/POS
• 301.3 Dealing with challenges

302 legal licensing folder

• 302.1 licensing folder content
• 302.2 What is required to on displayed

303 Age Restricted Sales Products

• 303.1 Product policy
• 303.2 Product display

401 hot food and pastries

• 401.1 Self-serve fixtures
• 401.2 Product labelling

402 F’real Milkshake Machine

• 402.1 Self-serve fixtures
• 402.2 Product labelling

403 We Proudly Serve

• 403.1 Coffee Machine Cleanliness
• 403.2 Beverage Checks
• 403.3 Exterior
• 403.4 Due Diligence