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Retail SOP

David Willis

Created on April 22, 2022

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Transcript

Retail

ite

perational

rocedures

Merchandising standards

CLEANING AND MAINTENANCE

AGE RESTRICTED SALSE

CATERING EQUIPMENT

101 Merchandising Standards

  • 101.1 Shop entrance
  • 101.2 Shop floor
  • 101.3 Shelving fixtures
  • 101.4 Magazines MS
  • 101.5 Books MS
102 Display Standards
  • 102.1 SET shelf edge ticket
  • 102.2 3-point check
  • 102.3 Facing up
103 Planagrams / CAD plans
  • 103.1 Planagrams
  • 103.2 CAD Plan
104 Till area / Queueing system
  • 104.1 Till points
  • 104.2 Queueing system
  • 104.3 Behind till
106 Promotions
  • 106.1 Promotional planner
  • 106.2 Fixtures
  • 106.3 POS
  • 106.4 Customer information signage

201 Fixtures and fittings

  • 201.1 Moving shelves
  • 201.2 Moving hooks
  • 201.3 Shelf stripping standards
202 Cleaning
  • 202.1 Cleaning processes
  • 202.2 Cleaning fixtures
  • 202.3 Cleaning shelves
  • 202.4 Cleaning chillers

301 legal age restricted sales

  • 301.1 Age restricted sales policy / identification
  • 301.2 Refusal log/Test purchasing/POS
  • 301.3 Dealing with challenges
302 legal licensing folder
  • 302.1 licensing folder content
  • 302.2 What is required to on displayed
303 Age Restricted Sales Products
  • 303.1 Product policy
  • 303.2 Product display

401 hot food and pastries

  • 401.1 Self-serve fixtures
  • 401.2 Product labelling
402 F’real Milkshake Machine
  • 402.1 Self-serve fixtures
  • 402.2 Product labelling
403 We Proudly Serve
  • 403.1 Coffee Machine Cleanliness
  • 403.2 Beverage Checks
  • 403.3 Exterior
  • 403.4 Due Diligence