What do you do?
Examine the storyboard...
There will be five questions about it.
start
Ready?
1/5
The distance of the Chevrolet dealership is 200km away from where the vehicle broke down, do you contact a Service Provider that OMNI populates?
Yes, we call the Service Provider that comes first on the list.
No, we reach out to Support Staff to get the name of the Service Provider who can do the tow.
No, we contact the Network Performance Manager
- correct -
For tows that are more than 200km, we reach out to Support Staff to get the name of the Service Provider who can do the tow.
next
2/5
What will the Support Staff do in order to get a name of a Service Provider for you?
Support Staff will not be able to help here.
Support Staff will check on OMNI for a name of a Service Provider.
Support Staff will reach out to the Nework Performance Manager to get a Service Provider who can do the long distance tow.
- CORRECT -
Support Staff will reach out to the Nework Performance Manager to get a Service Provider who can do the long distance tow.
next
3/5
Once we have the name of the Service Provider from Support Staff to do the long-distance tow, how do we key in the name of the Service Provider on OMNI?
On the Dispatch Card, we do an Automatic Dispatch.
On the Dispatch Card, we click on the Begin Dispatch button.
On the Dispatch Card, we click on "I want to select a Specific Provider" link.
- CORRECT -
On the Dispatch Card, we click on "I want to select a Specific Provider" link, then, key in the name of the SP and click on Search..
next
4/5
Why do we need to contact the special service provider from Support Staff and not one that is automatically listed on OMNI?
Not sure why we need to contact them.
The Service Provider from Support Staff is specifically approved by the NPM to do the long-distance tow.
We need to do it automatically on OMNI.
- CORRECT -
The Service Provider from Support Staff is specifically approved by the Network Performance Manager (NPM) to do the long-distance tow from the disablement location to the GM <brand-specific> Dealership.
next
5/5
What is the consequence of mistakenly contacting a service provider automatically generated by OMNI instead of contacting the service provider provided by the Network Performance Provider (NPM) through our Support Staff?
It will not have any repercussions.
Allstate will have to pay more than what is required for working with an SP that is NOT provided by the NPM.
It does not make a difference if we choose either.
- CORRECT -
Allstate will have to pay more than what is required for working with an SP that is NOT provided by the NPM.
next
Picture Quiz
- COMPLETED -
Examine the image...
There will be five questions about that
What a photographic memory!
HOME
Start over?
Picture Quiz
- wrong -
Examine the image...
There will be five questions about that
¡WOW you've been close!
back
Try again
ONE PICTURE QUIZ
Marivic Sofronio
Created on March 30, 2022
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Transcript
What do you do?
Examine the storyboard...
There will be five questions about it.
start
Ready?
1/5
The distance of the Chevrolet dealership is 200km away from where the vehicle broke down, do you contact a Service Provider that OMNI populates?
Yes, we call the Service Provider that comes first on the list.
No, we reach out to Support Staff to get the name of the Service Provider who can do the tow.
No, we contact the Network Performance Manager
- correct -
For tows that are more than 200km, we reach out to Support Staff to get the name of the Service Provider who can do the tow.
next
2/5
What will the Support Staff do in order to get a name of a Service Provider for you?
Support Staff will not be able to help here.
Support Staff will check on OMNI for a name of a Service Provider.
Support Staff will reach out to the Nework Performance Manager to get a Service Provider who can do the long distance tow.
- CORRECT -
Support Staff will reach out to the Nework Performance Manager to get a Service Provider who can do the long distance tow.
next
3/5
Once we have the name of the Service Provider from Support Staff to do the long-distance tow, how do we key in the name of the Service Provider on OMNI?
On the Dispatch Card, we do an Automatic Dispatch.
On the Dispatch Card, we click on the Begin Dispatch button.
On the Dispatch Card, we click on "I want to select a Specific Provider" link.
- CORRECT -
On the Dispatch Card, we click on "I want to select a Specific Provider" link, then, key in the name of the SP and click on Search..
next
4/5
Why do we need to contact the special service provider from Support Staff and not one that is automatically listed on OMNI?
Not sure why we need to contact them.
The Service Provider from Support Staff is specifically approved by the NPM to do the long-distance tow.
We need to do it automatically on OMNI.
- CORRECT -
The Service Provider from Support Staff is specifically approved by the Network Performance Manager (NPM) to do the long-distance tow from the disablement location to the GM <brand-specific> Dealership.
next
5/5
What is the consequence of mistakenly contacting a service provider automatically generated by OMNI instead of contacting the service provider provided by the Network Performance Provider (NPM) through our Support Staff?
It will not have any repercussions.
Allstate will have to pay more than what is required for working with an SP that is NOT provided by the NPM.
It does not make a difference if we choose either.
- CORRECT -
Allstate will have to pay more than what is required for working with an SP that is NOT provided by the NPM.
next
Picture Quiz
- COMPLETED -
Examine the image...
There will be five questions about that
What a photographic memory!
HOME
Start over?
Picture Quiz
- wrong -
Examine the image...
There will be five questions about that
¡WOW you've been close!
back
Try again