ONE PICTURE QUIZ

start

There will be five questions about it.

Ready?

What do you do?

Examine the storyboard...

1/5

No, we contact the Network Performance Manager

Yes, we call the Service Provider that comes first on the list.

No, we reach out to Support Staff to get the name of the Service Provider who can do the tow.

The distance of the Chevrolet dealership is 200km away from where the vehicle broke down, do you contact a Service Provider that OMNI populates?

next

- correct -

For tows that are more than 200km, we reach out to Support Staff to get the name of the Service Provider who can do the tow.

2/5

Support Staff will reach out to the Nework Performance Manager to get a Service Provider who can do the long distance tow.

Support Staff will check on OMNI for a name of a Service Provider.

Support Staff will not be able to help here.

What will the Support Staff do in order to get a name of a Service Provider for you?

next

- CORRECT -

Support Staff will reach out to the Nework Performance Manager to get a Service Provider who can do the long distance tow.

3/5

On the Dispatch Card, we click on "I want to select a Specific Provider" link.

On the Dispatch Card, we click on the Begin Dispatch button.

On the Dispatch Card, we do an Automatic Dispatch.

Once we have the name of the Service Provider from Support Staff to do the long-distance tow, how do we key in the name of the Service Provider on OMNI?

next

- CORRECT -

On the Dispatch Card, we click on "I want to select a Specific Provider" link, then, key in the name of the SP and click on Search..

4/5

We need to do it automatically on OMNI.

The Service Provider from Support Staff is specifically approved by the NPM to do the long-distance tow.

Not sure why we need to contact them.

Why do we need to contact the special service provider from Support Staff and not one that is automatically listed on OMNI?

next

- CORRECT -

The Service Provider from Support Staff is specifically approved by the Network Performance Manager (NPM) to do the long-distance tow from the disablement location to the GM <brand-specific> Dealership.

5/5

It does not make a difference if we choose either.

It will not have any repercussions.

Allstate will have to pay more than what is required for working with an SP that is NOT provided by the NPM.

What is the consequence of mistakenly contacting a service provider automatically generated by OMNI instead of contacting the service provider provided by the Network Performance Provider (NPM) through our Support Staff?

next

- CORRECT -

Allstate will have to pay more than what is required for working with an SP that is NOT provided by the NPM.

Examine the image...

There will be five questions about that

What a photographic memory!

- COMPLETED -

HOME

Start over?

Picture Quiz

Examine the image...

There will be five questions about that

¡WOW you've been close!

- wrong -

back

Try again

Picture Quiz