LEARNER PERSONA

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Who: Persona 1

Victoria, 38

Perception of Digital learning

Health Care Assistant

• To learn on the go when she is not working and when the children are in bed.

• To learn the skills that she needs to apply in her role as a healthcare worker.

Goals & Aspirations

Main Goals and Drivers

Technology

Short Bio

Technology Considerations

Power

Computer Skills

Victoria is passionate about her role as a healthcare assistant and enjoys looking after her elderly clients part-time. However, the care home requires her to complete a level 5 qualification in Infection Prevention and Control (IPC), and Victoria is keen to achieve this. She is ambitious and would like to become a registered nurse one day.

Social

Internet and IT

• Victoria uses a smart phone and an iPad and is able to access the internet.
• Google chrome is used on her devices.
• She is not very confident in her computer skills but likes to use social media and WhatsApp.

Achievement

Mobile devices and apps

Incentive

Social Networks

Growth

Software

Digital Learning Preferences

Barriers to learning

• Victoria is a busy mum of three young children who is working part-time in the care home.
• English is Victoria's second language so she fears this may cause her to struggle with her course.

• Victoria likes short micro resources as they help her retain information and learn on the go.

Demographics

Age: 32

Job: P/T Healthcare Assistant

• She enjoys videos with subtitles in her native language.

Location: Arklow

Time at job: 6 months