Chat It Up

TRY IT! | SUCCESSFUL CHAT FLOW

I have a question about my order.

Chat It Up

In the following 5 screens, select the best response to the chat bubble on the left.

start

Which of the following is the best greeting?

Hi, I have a question about a product.

Hello! Thank you for visiting Bath & Body Works. I will be happy to assist you today.

Hi! What’s up?

What is your question?

right answer IS A!

Hello! Thank you for visiting Bath & Body Works. I will be happy to assist you today.

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Which of the following is the best greeting?

Where is my package now?

I understand that your order should have arrived 3 days ago, and you want more information on your order status?

Hi! What’s up?

What is your question?

right answer IS A!

I understand that your order should have arrived 3 days ago, and you want more information on your order status?

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Which of the following best partners with the customer to resolve the issue?

I need to check if an item is available for pickup at a store near me. Could you help me?

I am more than happy to help you. Can I have the item name and your zip code, please?

You should call the store.

Just go to our website and check.

right answer IS A!

I am more than happy to help you. Can I have the item name and your zip code, please?

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Which of the following confirms the customer’s needs are met?

Thanks, that helped!

Thank you for contacting us!

Have I answered all of your questions today?

Is that all?

right answer IS B!

Have I answered all of your questions today?

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Thanks! That resolved my problem.

Which of the following uses the Triple Ending?

Thank you for reaching out today. Is there anything else I can help you with?

Thank you for chatting with me today, Monica. It was a pleasure to help you.

Thank you for reaching out today. Would you like to hear about other products our company offers?

right answer IS C!

Thank you for reaching out today. Would you like to hear about other products our company offers?

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CONGRATULATIONS!

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