TUlearn Troubleshooting Guide

TUlearn

TUlearn Troubleshooting Guide

Use this self-help guide to answer your question or find the person who can best help.

TUlearn

Index

Index

1 ·

Issues with course content (locked out of course, course frozen, can't find course, etc...)

2 ·

Issues Accessing TUlearn/Bridge

3 ·

Student training on Canvas

4 ·

Request an affiliate Canvas account

5 ·

Become a TUlearn Training Manager (Under Construction)

TUlearn

Directory of Training Managers

Index

TUlearn is a shared platform that hosts a variety of training content from various Tulane entities. Each training course on Bridge is attached to a specific department and/or training manager. For immediate help with a specific course, contact the department/training manager responsible for the course directly. Click on the button below to see a list of courses with their associated departments and/or training managers:

• Common course issues:
• I can access TUlearn/Bridge, but cannot find or access a particular course.
• The course froze and won't let me finish.
• The course kicked me out.
• The course will not let me retake.
• Do I have to take this course?
• Why do I have to take this course?
• Where can I find my course completion certificate?

TRAINING MANAGER/DEPARTMENT DIRECTORY

TUlearn

Issues with Accessing TUlearn/Bridge

Index

Select one of the below options that apply to your current status at Tulane:

Recent New Hire

Contractor/Affiliate

Student

Staff/Faculty (Not A New Hire)

+ info

+ info

+ info

+ info

TUlearn

Links to Student Training on Canvas

Index

General Compliance Training Portal (Safety Training Courses)

TBD

TBD

TUlearn

Affiliate Account Requests

Index

How to request:

If you are a contractor, temp, or any other unique employment status with Tulane University, you probably do not have access to TUlearn/Bridge. In order to gain access to your assigned training, an affiliate account can be provisioned to you upon request. If you need an affiliate account, find out which specific training you need to take and contact the training manager/department responsible for those particular training courses to make you an account. Here is a link to a directory of courses and the corresponding department's contact information:

Training Manager Directory