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Strategy and Distribution Network

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Strategy and Distribution Network

2022

Anne-Marie Willi-Bueno

Who am I?

  • Business school
  • 12 years of experience in marketing
  • Small and big groups
  • Cosmetics / beauty / well-being sectors
  • Owner of a marketing agency
  • Founder of DIY Workshop related to Zero Waste

Anne-Marie Willi-Bueno

amwillibueno.ext@iscparis.com

Framework

Share opinions

Feedback

Respect

Positive as well as improvements

Goodwill & humble attitude

active learning

CONFIDENTIALITY

Questions Share experience

Objective of the class

To develop and manage distribution channels

Elaborate the best strategy of distribution network given the operational constraints and businessopportunities

Understand the importance of choosing a distribution network into the product / service positioning

Understand the operational constraints linked with a choice of a distribution network

Schedule

See next slide updated schedule

Schedule

Assessement

- 50% individual written exam: short cases studies and questions - 50% group work

Group work

  • choose your teamate(s) - groups of 2 or 3
  • choose a small brand
  • oral presentation
  • task: analyse the current distribution network of this company + build recommandations for the future
  • due for last session

Recommended methodology - Analysis

Competitors

  • What are their distribution channels
  • How you can differenciate

Product

CONSUMERS

  • Desired margin
  • Marketing mix
  • Perishability
  • Handlability
  • Complexity
  • Location & concentration
  • Needs (information, assistance, service)
  • Behavior

Organisation

PESTEL

PORTER

Macro-environment factors

Micro-environment factors

  • Ressources (time, money, people)
  • Desired degree of control

Internal

External

Recommended methodology - Strategy

  • Product development strategy
  • Market development strategy
  • Market penetration strategy
  • Diversification strategy (vertical integration or internationalization)

Pros & cons of each option

Which Mode?

Direct or Indirect?

  • Intense
  • Selective
  • Exclusive

Distribution impact

Growth strategy

Additional reading

  • Amazon.com's European Distribution Strategy by Janice H. Hammond, Claire Chiron (Harvard Ressource)
  • Honest Tea: Sell Up or Sell Out? By Andrew Hoffman (Harvard Ressource)
  • Google Glass, by Thomas R. Eisenmann, Lauren Barley, Liz Kind (Harvard Ressource)
  • Developing and Managing Channels of Distribution, by V. Kasturi Rangan (Harvard Ressource)
  • The Promise of Channel Stewardship
by V. Kasturi Rangan and Marie Bell

Introduction and definitions

Distribution network impact

Growth strategy and impact on distribution network

Table of Content

Cosmetics case study

Focus on DNVB brands

Section

Introduction and definitions

Distribution network

A distribution channel is the flow that a good or service follows from production or manufacturing to the final consumer/buyer. Defining a good distribution strategy is both a matter of marketing as well as logitics / supply chain.

Your value chain is part of a larger value system, the set of activities involved in creating value from the end user (including activities that are outside your company, like in suppliers or distributors). Ultimately, you bear responsibility to your customers for all steps of the value system.

PORTER's VALUE CHAIN

TYPES of DISTRIBUTION CHANNELS

Source: https://s3-us-west-2.amazonaws.com/courses-images-archive-read-only/wp-content/uploads/sites/903/2016/02/23230705/Marketing-channel-graphic.png

Classification of retailers types (brick & mortar)

Role of intermediaries

Physical distribution

Information

Transfer

Negotiation

Financing

Risk taking

Payments

Communication

Ordering

INDIRECT CHANNELS

Source: https://s3-us-west-2.amazonaws.com/courses-images-archive-read-only/wp-content/uploads/sites/903/2016/02/23230705/Marketing-channel-graphic.png

MONEY & STOCKS FLOWS

Same flows as in the wholesale channel as the agent is only an intermediary business (10% fees on transactions)

Source: https://s3-us-west-2.amazonaws.com/courses-images-archive-read-only/wp-content/uploads/sites/903/2016/02/23230705/Marketing-channel-graphic.png

Should you choose direct of indirect channels?

Size and distribution of end consumer

01

Nature of product or service

02

Role and position of the product / service in the end consumer's basket

03

Nature of the producer firm

04

Relative size of the producer firm

05

Busines strategy of the producer firm

06

Source: Developing and Managing Channels of Distribution, by V. Kasturi Rangan (Harvard Ressource)

https://www.youtube.com/watch?v=fvLGcdp7FbA

MULTI-CHANNEL DISTRIBUTION

You can mix simultaneously or alternately different channels for the marketing of your product / service. Multi-channel distribution requires:

  • Consistency of messages on each channel. Unless you use several channels to reach several customer segments, in this case, you must adapt your messages to the profile of each segment. Training of the actors of your sale
  • Centralization of contacts generated by each of the channels: It's up to you to organize the collection of contact details from buyers outside the main sales channel so that you can contact them again for a promotion
  • Management and coordination of the different channels to avoid channel conflicts in price / service levels / rewards. An healthy channel system assures rewards & compensation for the various channel members, consistently with their efforts and evolves with their changing roles.

Source: https://s3-us-west-2.amazonaws.com/courses-images-archive-read-only/wp-content/uploads/sites/903/2016/02/23230705/Marketing-channel-graphic.png https://business-builder.cci.fr/guide-creation/les-strategies-operationnelles/la-strategie-de-distribution-lemplacement

Distribution modes

INTENSE

SELECTIVE

EXCLUSIVE

Large number of points of sale

According to some criteria, select a number of points of sale

Limit the number of points of sale

Source: https://www.rjce.fr/strategie-de-distribution/ https://cours-gestion.com/distribution-intensive-selective-exclusive/

Channel stewardship

Ensuring that the roles of the various channel partners evolve continually in keeping with the needs of the target customers

Aligning and influencing the channel system

Mapping the industry channels

Researching & understanding the roles of all the external forces at play, including what competitors are doing

Building and updating the channel value chain

Defining how a firm carves out a channel strategy (linked to its customers needs & requirements)

PORTER's 5 forces: definition and goal

The goal of the PORTER analysis is to determine whether your industry is likely to be profitable or not.

The micro-environment of your company is composed from 5 forces:

  • Competition
  • Substitution
  • New entrants
  • Suppliers
  • Consumers
The more powerful these 5 forces are, the less profitable your industry is supposed to be. If these 5 forces have little power, your industry should generate more profit.

Read more: https://yourfreetemplates.com/wp-content/uploads/2019/03/Porter%e2%80%99s-five-forces-e1552181129804.png https://www.comindwork.com/images/weekly/five-forces-analysis-porter.png

INFO

Read more: https://vimeo.com/461727823

Source: https://uhurunetwork.com/buyers-journey-stages/

Where is your target?

Offline

Online

Catchment area: geographical space surrounding a point of sale, in which potential customers live, work or pass.We distinguish :

  • a primary zone, where potential customers take less than three minutes on foot or by car to reach the store;
  • and a secondary zone where this journey time remains less than ten minutes.
The ideal location is the one with the lowest installation costs while satisfying the greatest number of project constraints and making the best use of environmental resources.

Web to store

Store to web

Cross channel

Source: https://business-builder.cci.fr/guide-creation/les-strategies-operationnelles/la-strategie-de-distribution-lemplacement

Customers' desired service level

Service backup

Spatial convenience

Lot size

Waiting time

Product variety

Source: https://courses.lumenlearning.com/wmopen-introbusiness/chapter/marketing-mix-introduction/

Source: https://courses.lumenlearning.com/wmopen-introbusiness/chapter/marketing-mix-introduction/

Source: https://courses.lumenlearning.com/wmopen-introbusiness/chapter/marketing-mix-introduction/

Source: https://courses.lumenlearning.com/wmopen-introbusiness/chapter/marketing-mix-introduction/

Source: https://courses.lumenlearning.com/wmopen-introbusiness/chapter/marketing-mix-introduction/

https://www.youtube.com/watch?v=uZEa9RXRAzI

The 4P's must be:

  • Clear
  • Coherent between themselves
  • Coherent with your company business model (for profitability)

Source: https://www.youtube.com/watch?v=Mco8vBAwOmA

To Go further:

Section

Distribution network impact

INTERNAL IMPACTS

SUPPLY CHAIN

HUMAN RESOURCES

Logistics Transportation facilities Inventory Paletization data sheet

Salespeople After-sales department Training department

MARKETING

REAL ESTATE

Advertising Assortment Service

Warehouse

CASH & STOCKS FLOWS

Same flows as in the wholesale channel as the agent is only an intermediary business (10% fees on transactions)

Source: https://s3-us-west-2.amazonaws.com/courses-images-archive-read-only/wp-content/uploads/sites/903/2016/02/23230705/Marketing-channel-graphic.png

FINANCIAL IMPACT (price waterfall)

Source : https://s3.amazonaws.com/he-assets-prod/interactives/062_channel_margins/Launch.html

For all the simulations: $4 costs of unit

30% of margin for producer (direct sales) --> what final price?

30% of margin for producer, retailer and distributor --> what final price?

30 % of margin for retailer, final price $10 --> what margin for the producer?

Exercice Financial impact

30 % of margin for distributor and retailer, final price $10 --> what margin for the producer?

$10 final price --> what margin for the producer?

30% of margin for producer and retailer --> what final price?

Source : https://s3.amazonaws.com/he-assets-prod/interactives/062_channel_margins/Launch.html

For all the simulations: $4 costs of unit

30% of margin for producer, retailer and distributor --> what final price?

Exercice Financial impact

Source : https://s3.amazonaws.com/he-assets-prod/interactives/062_channel_margins/Launch.html

For all the simulations: $4 costs of unit

Exercice Financial impact

30 % of margin for distributor and retailer, final price $10 --> what margin for the producer?

Source : https://s3.amazonaws.com/he-assets-prod/interactives/062_channel_margins/Launch.html

For all the simulations: $4 costs of unit

30 % of margin for retailer, final price $10 --> what margin for the producer?

Source : https://s3.amazonaws.com/he-assets-prod/interactives/062_channel_margins/Launch.html

For all the simulations: $4 costs of unit

30% of margin for producer and retailer --> what final price?

Source : https://s3.amazonaws.com/he-assets-prod/interactives/062_channel_margins/Launch.html

For all the simulations: $4 costs of unit

30% of margin for producer (direct sales) --> what final price?

Exercice Financial impact

Source : https://s3.amazonaws.com/he-assets-prod/interactives/062_channel_margins/Launch.html

For all the simulations: $4 costs of unit

$10 final price --> what margin for the producer?

Exercice Financial impact

Source : https://s3.amazonaws.com/he-assets-prod/interactives/062_channel_margins/Launch.html

FINANCIAL IMPACT (P&L)

Source : https://s3.amazonaws.com/he-assets-prod/interactives/066_channel_profiles/Launch.html

FINANCIAL IMPACT (P&L)

Source : https://s3.amazonaws.com/he-assets-prod/interactives/066_channel_profiles/Launch.html

Section

Growth strategy and impact on distribution network

4 classic Growth strategies

Growing your MS by developing new customer segments, expanding your user base, or expanding your current users' usage of your product.

Market penetration strategy

Product development strategy

Growing your MS by entering entirely new markets. Rather than expanding within your existing market, you’re launching into the unknown with new products or services in a new market.

Growing your market share (MS) by developing new products to serve that market. These new products should either solve a new problem or add to the existing problem your product solves.

Growing your MS by bundling products, lowering prices, and advertising — basically everything you can do through marketing after your product is created. This strategy is often confused with market development strategy, but the approaches are distinct in emphasizing either sales or marketing.

Diversification strategy

Market development strategy

Source: https://www.appcues.com/blog/growth-strategies

Growth strategies - impact on distribution

Growing your MS by developing new customer segments, expanding your user base, or expanding your current users' usage of your product.

Market penetration strategy

Product development strategy

Growing your MS by entering entirely new markets. Rather than expanding within your existing market, you’re launching into the unknown with new products or services in a new market.

Diversification strategy

Growing your market share (MS) by developing new products to serve that market. These new products should either solve a new problem or add to the existing problem your product solves.

Growing your MS by bundling products, lowering prices, and advertising — basically everything you can do through marketing after your product is created. This strategy is often confused with market development strategy, but the approaches are distinct in emphasizing either sales or marketing.

Market development strategy

Internationalisation

vertical integration

Source: https://www.appcues.com/blog/growth-strategies

Vertical integration

Backward integration: gaining control of the supply-side of a company. Forward integration: moving through the production cycle and giving a company more control over its distribution

+ Info

Read more: https://www.researchgate.net/profile/Subasgar_Kumareswaran/publication/335079623/figure/fig2/AS:790017676935169@1565366300332/Micro-and-macro-environmental-forces-Blythe-2005.ppm

To anticipate changes, use the PESTEL model

Image source: https://blog.threeandahalfroses.com/wp-content/uploads/2020/04/diagram-pestel.png

Factors that may influence your distribution strategy:

Image source: https://blog.threeandahalfroses.com/wp-content/uploads/2020/04/diagram-pestel.png

Tesla distribution strategy:

DELL distribution strategy (1985):

In a nutshell....

Section

Cosmetics

Methodology: cakes factory

2:40

Recommended methodology - Analysis

Competitors

  • What are their distribution channels
  • How you can differenciate

Product

CONSUMERS

  • Desired margin
  • Marketing mix
  • Perishability
  • Handlability
  • Complexity
  • Location & concentration
  • Needs (information, assistance, service)
  • Behavior

Organisation

PESTEL

PORTER

Macro-environment factors

Micro-environment factors

  • Ressources (time, money, people)
  • Desired degree of control

Internal

External

Recommended methodology - Strategy

  • Product development strategy
  • Market development strategy
  • Market penetration strategy
  • Diversification strategy (vertical integration or internationalization)

Pros & cons of each option

Which Mode?

Direct or Indirect?

  • Intense
  • Selective
  • Exclusive

Distribution impact

Growth strategy

Cosmetics industry - one of the most challenging for logistics

HUGE complexity in STORAGE conditions

EXpiration date

many options

240 colors

0% margin: direct ditribution (website, social selling, door-to-door sales, concept stores, ephemeral shops, own shops) 35%: mass market (supermarkets, discounters, e-commerce plateforms) 40%: pharmacies beauty institutes, professional wholesalers, 50%: specialized distribution networks (Sephora)

  • 3 years after production
  • PAO

HUGE complexity in portfolios

Section

E-commerce

E-commerce turnover increase

Source: https://fr.fashionnetwork.com/news/L-e-commerce-gagne-encore-du-terrain-en-france-avec-15-1-en-2021,1374877.html

E-commerce and Brick & mortar can be complementaries

Source: https://fr.fashionnetwork.com/news/L-e-commerce-gagne-encore-du-terrain-en-france-avec-15-1-en-2021,1374877.html

US Comparison between brick & mortar and e-commerce

E-commerce evolution according to product category / France

Source: https://fr.fashionnetwork.com/news/L-e-commerce-gagne-encore-du-terrain-en-france-avec-15-1-en-2021,1374877.html

E-commerce evolution according to product category / US

TOP 20 e-commerce websites

Source: https://fr.fashionnetwork.com/news/L-e-commerce-gagne-encore-du-terrain-en-france-avec-15-1-en-2021,1374877.html

E-commerce platformes still an attractive business

Source: https://www.eu-startups.com/2022/01/ankorstore-secures-e250-million-with-a-e1-75-billion-valuation-to-become-frances-latest-unicorn/

Digital Native Vertical Brands

Source: https://www.digitalnativegroup.com/articles/panorama-2022-des-dnvb-francaises

Some aspects you need to pay attention when going on e-commerce

Display products

Showrooming

Easy (& free) return

Visualization tools

Consumer reviews

THANKYOU!

Building and challenging a channel value chain

Source: Developing and Managing Channels of Distribution, by V. Kasturi Rangan (Harvard Ressource)

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French speaking useful websites