eLearning Year End Report 2021

eLearning Year End Report

2021

Our annual report reflects how we have navigated the challenges we have faced during the past year, but also highlights our outstanding achievements and ambitious plans for the future.

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Team

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Meet Our Team

AUTHOR'S NAME

We provide e-learning solutions and services that meet our IMU community learning requirements and needs.

eLearning Helpdesk and Support

The eLearning Helpdesk and Support ensures that all request pertaining to e-learning is solved in a proper and efficient manner. The unit enhances the work efficiency by incorporating multi-channel of communication, such as email,an e-Ticketing System and Chat Messenger.

Multi-channel communication:

• email
• eTicketing System
• Chat Messenger

Our HelpDesk

eLearning Helpdesk and Support

The eLearning Helpdesk and Support ensures that all request pertaining to e-learning is solved in a proper and efficient manner. The unit enhances the work efficiency by incorporating multi-channel of communication, such as email,an e-Ticketing System and Chat Messenger.

Multi-channel communication:

• email
• eTicketing System
• Chat Messenger

Our HelpDesk

Tickets and Chat -Trends and Requests

1. eTicketing request

5%

49% of software loaning andusage was for Articulate 360software.

65% of the request wasmanaged by eLearningSupport unit.

54% requested for Softwareloaning and usage.

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10%

20%

65%

54%

49%

30%

2.Chatbot Messenger

As of today, approximately 20 automated responses have beenprogrammed to allow the Chatbot torespond to user queries. These are the top 3 most assisted issuesby the Chatbot.

Reset Password & Unlock Account

26%

Login to Portals

95%

45%

Portal Activity and Resources

29%

Feedback

According to our rating report, we mostly received 4 to 5 rating star for our e-learning services. The rating is evaluated by IMU students and staffs. Our team are finding ways to improve the e-learning services in future.

Rating report

Our team is up and running to improve the e-learning services.

Workshops and Mini Engagement Sessions

The eLearning has been very active in supporting IMU especially inguiding the lecturers to develop and produce their teaching andlearning materials and resources more effectively by using the righttools and methods. 24 sessions have been conducted in 2021, to evensharpen their skills and knowledge.

Mini Engagement Session

Lunchtime Workshop

• Facilitated 15 workshops for faculty.
• Due to the MCO,all sessions wereconducted on MSTeams / Zoom
• Benefitted more than 200 IMU faculty staffs.

• 9 sessions havebeen organisedin 2021.
• > 20 sessions have been conducted since the MCO.
• Due to the MCO,all sessions wereconducted on MSTeams / Zoom
• Recordings areavailable ateLearning MS Stream Channel

• Benefitted more than 200 of faculty and staffs.

Session Topics

Listed below are some of the topics which were covered during eLearning's session

Video based content Design and Production

eLearning Licence (Basic & Plus)

LMS -Advanced

Q& A,KnowledgeSharing

Articulate (Studio 360 / Storyline / Rise)

Creating Augmented Reality Experience

Intro to Envato Elements and Kahoot

TeachingTechnologyTool (3T)

IMU Learning Portals

All our learning portals runs on Moodle version 3.11.

ODL

e-Training

E-learn

One-stop centre for eLearning courses to build skills and gain credentials

Learning Platform for IMU Online and Distance Learning Programmes

Learning Platform for IMU Blended LearningProgrammes

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iLRF 2021

T he International Learning Resources Festival (iLRF) formerlyknown as the Learning Resources Festival (LRF) was held 4 daysfrom 25 October to 28 October 2021. “Driving Digital Transformation: Adapting to the Future Learning Demands” wasthe theme for iLRF2021 and the event was successfully organisedfully online using the Zoom platform.

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• Approximately 280 participants attended th eevent and competed in the competitions. Participants - students, faculty, and graduatesas well as primary, secondary students andteachers from schools and higher institutions.

Participation

A total of 6 workshops, 3 forums, 2 plenaries, andone keynote discussion were conducted duringthe 4-day event. Featuring distinguished speakersfrom local and international institutions andorganisations.

Webinars and Workshops

• IIInovasi Competition
• Educational Games Competition
• Tan Sri Abu Bakar Challenge Trophy was awarded to the School of Pharmacy

Competition and Awards

Upcoming Workshop & Training

Lock your date & Join our Training Programs!

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Meet Our New Team Members

Priya

Name

Hafizah

Sha

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Instructional Designer

Thanks!

Thank you for working with us at eLearning throughout the year. Ithas been challenging but we gotthrough it. Let's work together againand achieve more success in thecoming year.