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SPOC process

Black Country Women'

Created on December 16, 2021

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The Single Point of Contact (SPOC) Process

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A referral is made into domestic abuse support services

SPOC risk assesses the referral and allocates to the appropriate service

BCWA

Other abuse services

IDVA service

Refuge - out of Dudley area

The individual is contacted. A more in depth risk assessment and tailored support plan is completed.

SPOC

High Risk

Medium Risk

Standard/low Risk

Group work

CHADD

Refuge accommodation

Community outreach