Labaty

Customer Complaints

Agenda - Order of the day

Note

Invitation to videoconference

Singapore

Hong Kong

Taiwan

Japan

From September to December, the number of claims increased in Singapore, Japan, Hong Kong and Taiwan.

Number of claims per country and per cause - December

Number of claims per country and per cause - September

Total increase of claims from September to December by cause - 4 asian countries combined

Increase of claims from September to December by country and by cause

- Mr. Xan is asked to take action with the asian customers in order to revive the trading relationships;- The quality department is going to launch and establish more stringent quality procedures;- Match the ISO 10002 customer satisfaction standard;- Work on the conformity of our products;- Immediate actions : process complaints by creating a customer claims sheet.

Considerd Solutions

Customer Claims Document