Contrast Chart- 8V2

INSTITUTO POLITECNICO NACIONALESCUELA SUPERIOR DE TURISMO Unit:QUALITY CULTURE IN TOURISM ORGANIZATIONS Activity:Excellence vs. Quality Professor: Garduño Ruiz Octavio Class: 8V2 Team members: Albañil Antunez Paola Monserrat Martinez Becerril Luis Enrique Martinez Esquivel Maria Guadalupe Pérez Pérez Alejandro Hassan Salas Torres Aline Ahtziri Date: 03 of November 2021

EXCELLENCE vs. QUALITY

CONSTRAST CHART

Just like

Processes

Is a route

Extrinsic

Excellence is a moving target quality, excellence is a moving target

People may fumble if they are not supported with right set of guidelines on delivering quality.

Has a lot to do with people’s motivation to do a great job.

It is our innate desire to go out of our way to deliver a superior experience.

EXCELLENCE

People can do their best, walk that extra-mile and think of adding value once they are absolutely clear of how to do the basic things right.

Processes given them a firm base on which they can build excellence.

It is driven by external demands. We implement best practices in line with industry standards

Quality is a moving target quality, excellence is a moving target

QUALITY

Title 1

Source:

American Society for Quality. (2020). What are Quality Standards? List of ISO Quality Management Standards| ASQ. Asq.org. Retrieved 21 November 2020, from https://asq.org/qualityresources/learnaboutstandards#:~:text=Quality%20standards%20are%20defined%20as,are%20fit%20for%20their%20purpose Feigenbaum, A. (2008). Total quality control. I.K International Publishing House. Vora, T. (2011). Quality? Excellence? What?. QAspire by Tanmay Vora. Retrieved 21 November 2020, from http://qaspire.com/2011/01/13/quality-excellencewhat/.