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INSTITUTO POLITECNICO NACIONALESCUELA SUPERIOR DE TURISMOUnit:QUALITY CULTURE IN TOURISM ORGANIZATIONSActivity:Excellence vs. QualityProfessor: Garduño Ruiz Octavio Class: 8V2Team members:Albañil Antunez Paola Monserrat Martinez Becerril Luis EnriqueMartinez Esquivel Maria Guadalupe Pérez Pérez Alejandro Hassan Salas Torres Aline AhtziriDate: 03 of November 2021

EXCELLENCE vs. QUALITY

EXCELLENCE

It is our innate desire to go out of our way to deliver a superior experience.

Extrinsic

CONSTRAST CHART

It is driven by external demands. We implement best practices in line with industry standards

QUALITY

People may fumble if they are not supported with right set of guidelines on delivering quality.

Is a route

People can do their best, walk that extra-mile and think of adding value once they are absolutely clear of how to do the basic things right.

Has a lot to do with people’s motivation to do a great job.

Processes

Processes given them a firm base on which they can build excellence.

Excellence is a moving target quality, excellence is a moving target

Just like

Quality is a moving target quality, excellence is a moving target

Title 1

Source:

American Society for Quality. (2020). What are Quality Standards? List of ISO Quality Management Standards| ASQ. Asq.org. Retrieved 21 November 2020, from https://asq.org/qualityresources/learnaboutstandards#:~:text=Quality%20standards%20are%20defined%20as,are%20fit%20for%20their%20purposeFeigenbaum, A. (2008). Total quality control. I.K International Publishing House.Vora, T. (2011). Quality? Excellence? What?. QAspire by Tanmay Vora. Retrieved 21 November 2020, from http://qaspire.com/2011/01/13/quality-excellencewhat/.