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Support Severity Levels
Gladly Documentation
Created on October 13, 2021
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What Severity Level Should I Choose?
Severity levels are typically based on the business impact of an issue and how many users of Gladly are affected. Hover over each severity card to observe good and bad submission examples at each severity level, prior to choosing the most appropriate severity for your ticket.
Critical Business Impact
P1
Major Business Impact
P2
Minimal Business Impact
P4
Partial Business Impact
P3