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PENCILS LIST
GEORGIOS NTERVAKOS
Created on September 20, 2021
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Transcript
On Emotional Intelligence
ESSENTIAL SKILL
Emotional intelligence is a more powerful determinant of strong leadership than technical competence, IQ, or vision.
On Emotional Intelligence
IN FACT, FIVE SKILLS
Emotional intelligence as Daniel Goleman originally defined it is a combination of self-awareness, self-regulation, motivation, empathy, and social skills.
On Emotional Intelligence
REFLECT & ASK
While you can’t gauge your own emotional intelligence objectively, you can begin to get a sense for your perceived strengths and weaknesses through self-reflection and by getting feedback from trusted friends and family members.
On Emotional Intelligence
YOUR MOOD IS CONTAGIOUS
Your mood as a manager is literally contagious. Our bodies communicate stress, hope, and the like with others at a physiological level.
On Emotional Intelligence
KNOW YOUR HOT BUTTONS
Keep your cool in hot-button situations by acknowledging your triggers and then using thought exercises or physical cues to pull yourself out of the emotional whirlwind.
On Emotional Intelligence
SPOT EMOTIONS
Spot strong emotional reactions on your team before they bubble over. Help your employees articulate their reactions in productive ways by practicing active listening and reframing .
On Emotional Intelligence
PROMOTE POSITIVE EMOTIONS
Promote positive emotions by defending team norms, offering an apology or sympathy when it’s appropriate, and helping your employees save face after embarrassing outbursts.