CUSTOMER SERVICE PROTOCOL

CUSTOMER SERVICE

WHAT IS CUSTOMER SERVICE?

Customer service refers to all actions implemented for customers:

BEFORE

DURING

AND AFTER THE PURCHASE

START

TYPES OF CLIENTS

FRIENDLY

INDIFFERENT

DEMANDING

START

HOW TO PROVIDE EXCEPTIONAL CUSTOMER SERVICE?

1. Know your customer

2.Customize your communication

4. Pay attention to the details

3. Listen and offer solutions

START

HOW TO PROVIDE EXCEPTIONAL CUSTOMER SERVICE?

5. Improve response times

6. Be kind

7. Keep your promises

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THREE EXAMPLES OF GOOD CUSTOMER SERVICE

Spotify

TIPS CUSTOMER SERVICE?

DON´T GET INVOLVED IN ARGUMENTS

KNOW WHEN TO TAKE YOU HELP OFFINE

ASK FOR FEEDBACK

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BEFORE ANTES

CUSTOMER SERVICE SERVICIO AL CLIENTE

DURING MIENTRAS TANTO

ASK FOR FEEDBACK SOLICITAR RETROALIMENTACION (CLIENTES Y JEFES)

Improve response times MEJORA LOS TIEMPOS DE RESPUESTA

VOCABULARY

¡THANK YOU!