QRG NPAS

Contact Us

#AcademiaBID

At the Inter-American Development Bank (IDB), we will work with you to provide an adequate response to your concerns in a timely manner.

Start

Monitoring and Closure

Assessment and Response

Applicability

Grievance Submission and Registry

Introduction

Protocol for managing environmental andsocial grievances

MICI

Please remember you can access several channels to submit a complaint related to an IDB-financed project:

• A project-level grievance mechanism managed by the Executing Agency and the contractors

• Your local authorities

• Directly to the IDB

• The Independent Consultation and Investigation Mechanism (MICI, for its acronym in Spanish) - the independent office for environmental and social complaints of the IDB Group

Here is the process if you prefer to submit your grievance directly to the IDB.

Introduction

2 business days acknowledging receipt.

Let us know if you would like your case to be confidential

You can submit a grievance through any means, such as:

• The Protocol's inbox at: quejas@iadb.org
• The IDB Grievance Protocol form
• Printed form obtained from an IDB Country office or Headquarters
• Email to IDB personnel
• Telephone calls, including messaging us at: +1 (202) 826-3705
• Regular mail to any Country Office or Headquarters
• Visits in person to any Country Office or Headquarters

Once a grievance has beensubmitted, the IDB will send you a communication within

GRIEVANCE SUBMISSION AND REGISTRY

The grievance is within the scope of this Protocol if:

• It is related to an IDB operation that is in preparation, approved, or in execution within 24 months after last disbursement.
• It is related to environmental and/or social aspects of an operation.

All grievances will receive a communication with the results of the applicability assessment within 5 business days of confirmation of receipt.

Fast-track If the situation represents an imminent risk to you or others, the IDB will follow a fast-track process to address your grievance as soon as possible.

The IDB will assess if your complaint is within the scope of the Protocol. Topics related to ethics, corruption, and procurement issues are managed by different IDB departments.

APPLICABILITY

Action plan When appropiate, the response will include a proposed action plan to address your concerns. Through dialogue between the Executive Agency, the IDB and you, the aim is to reach an agreement about that action plan. This plan will describe the activities to be implemented by the Executing Agency. The IDB will monitor the plan until its full completion. Although we will work with you to facilitate dialogue and reach agreements, we recognize there may be situations where you may not be satisfied with the response and proposed actions. You may withdraw your grievance at any stage of the process. Also, you can decide to submit your grievance to MICI.

The IDB will contact you and the Executing Agency to agree on the best way forward to address the grievance. If you requested confidentiality, the IDB will not share your personal information with the Executing Agency.

ASSESSMENT AND RESPONSE

Once there is an agreement on an action plan the monitoring stage begins. You will be periodically updated about its implementation by the Executing Agency. The IDB will monitor these communications as part of its supervision efforts and provide support to facilitate dialogue as needed. Also, the IDB may continue direct engagement with you in cases of imminent risk to you or others, until the full completion of the actions.

MONITORING AND CLOSURE

Access THE form

The IDB is always available to hear your concerns regarding its projects. Access the IDB Grievance Protocol submission form below. You can also contact us directly at: quejas@iadb.org. Get to know more about the IDB Group Complaints System following this link.

ACCESS CHANNELS

Examples of imminent risk grievances include, but are not limited to:

• Alleged incidents of sexual and gender-based violence, including exploitation, abuse, and harassment.
• Alleged incidents of child or forced labor
• Accidents or incidents leading to deaths, severe injuries, or life-threatening situations.
• Alleged incidents of unplanned or accidental significant impacts on natural resources in critical ecosystems, such as protected areas or key biodiversity areas (KBAs).
• Fear of retaliation or threats to health and life of project affected parties, civil society advocates or complainants.