EN-SL-Involuntary Reissues Galileo

Galileo

Involuntary

Reissues

START!

Index

Introduction

Automatic Reissue

Manual Reissue

KnowledgeTest

Revalidation

Introduction

When do we proceed with an involuntary reissue?

In some cases, airlines change or cancel flights and offer alternatives on the same booking as we can offer the same to the passenger. Once we have the authorization from the airline and the customer, depending on the situation we will proceed with:

Revalidation

Automatic Reissue

Manual Reissue

Case 1:We receive a Schedule Change of 5 minutes with the same airline, same routes and same class. What process would you continue with?

Revalidation

Manual Reissue

Automatic Reissue

Wrong!

Try it again

Revalidation process

How do we Revalidate the ticket?

1. Emulate to the correct PCC. 2. Update the reservation, processing changes. Use @ALL to change TK to HK. 3. Open Ticket Assist. 4. Select Revalidation tab. 5.Place a sticker in the box corresponding to the flight coupon to be revalidated and click on revalidate. 6. The system will show the entry in formats and will ask you if you want to continue with it. 7. Upon acceptance, the revalidation will be processed with the message: ELECTRONIC TICKET REVALIDATED.

Case 2:We receive a Schedule Change of more than 5 minutes with the different airline, routes and/or class. What process would you continue with?

Revalidation

Manual Reissue

Automatic Reissue

Wrong!

Try it again

Automatic Reissue process

How do we Reissue the ticket automatically?

1. Emulate to the correct PCC. 2. Update the reservation, processing changes. Use @ALL to change TK to HK. 3. Once the change has been processed (new itinerary with new dates, flights) enter the following command to reissue the ticket free of charge. INVOL/W free text 4. The system prepares automatically the booking file for the reissuance. 5. Verify that the fare has been updated (Code "S" before the fare construction and the endorsements corresponding to the involuntary change. If not, proceed with the manual update). 6. Proceed to issue TKP as usual.

Case 3:We receive a Schedule Change of more than 5 minutes with the different airline, routes and/or class. We have tried to reissue automatically, but it didn't work. What process would you continue with?

Revalidation

Manual Reissue

Automatic Reissue

Wrong!

Try it again

Manual Reissue process part 1

How do we Reissue the ticket manually?

1. Emulate to the correct PCC. 2. Update the reservation, processing changes. Use @ALL to change TK to HK. 3. Once the change has been processed (new itinerary with new dates, flights) price the booking per passenger: FQ.T08MAY21/P1 4. Open the Manual Mask with the transaction #MANMASK or with the Smart Button. 5. Select the fare of the first passenger and click on Load mask from FF and click on Continue. 6. Update the FARE box with the same fare amount as the original ticket. So the amount to pay will be 0. Add the letter in the fare construction. Delete ALL taxes and add the Waiver or Endorsement. 7. To finish select Store new Fare(s). Repeat the steps above for each passenger. Once completed, close the MANMASK.

....part 2

Manual Reissue process part 2

8. Delete the old Filed Fare(s) with the transaction FX followed by the number of the Filed Fare(s) and leave only the one(s) with the new flights. 9. To prepare the reissue, enter the transaction per passenger. TMU1/FEX0576380529445 10. Type N indicator and click enter. 11. Allocate the cursor next to the last "." and click enter. 12. Repeat the last step, allocate the custor next to the last "." and click enter. 13. The system will confirm that the Ticket Modifiers have been updated. Sign and Save after this. Repeat the previous steps for the rest of passengers. 14. Proceed to issue with TKP.

Are you ready for the Knowledge Test?