Online Cert III Community Services

Course of study

Find out more about the Cert III Community Services units you'll be studying in Stage 1 and Stage 2

assessment schedule

Welcome to North Metro TAFE

VOLUNTEER WORK

Blackboard & collaborate

How to get started

being a student at north metro TAFE

YOUR lecturer

This is your assessment due date schedule

Certificate III Community Services

A lecturer has been appointed to you for your Stage 1 study

Blackboard is our Learning Management System and Collaborate is our videoconferencing system. This 5 minute video will teach you how to use both.

This is what you need to do to get started!

Information about your volunteer work in Stage 2

Support services and resources available to you as a North Metro TAFE student

Online StudyStage 1

studying online

on campus practicalS

FAQ

Important information to help you study successfully online

You will be required to attend campus for 2-3 days each semester

Find answers to frequently asked questions

Click on the red arrows to read more information about each topic!

Stage 2

Stage 1

CHCDIV001 Work with diverse peopleCHCDIV002 Promote Aboriginal and Torres Strait Islander Cultural Safety HLTWHS002 Follow safe work practices for direct client care CHCGRP001 Support group activities & CHCCDE003 Work within a community development framework BSBWOR202 Organise and complete daily work activities YOU ARE HERE YOU

HLTAID003 Provide first aid CHCVOL001 Be an effective volunteer CHCCOM005 Communicate and work in health or community services & CHCCCS016 Respond to client needs CHCCOM001 Provide first point of contact HLTWHS006 Manage personal stressors in the workplace

course of study

Certificate III Community Services2 stages 2 semesters 12 months Volunteer work in Stage 2

Your lecturer is Chrissy Armstrong

• You can contact her via email: chrissy.armstrong@nmtafe.wa.edu.au

• Chrissy works 5 days a week and is based at the Joondalup campus

As your lecturer, Chrissy will:

• mark your assessments within 2-3 weeks of submission
• facilitate your learning with the learning materials in Blackboard, including our virtual classroom Collaborate

• assess your practical demonstrations for each unit in person on the Joondalup campus or via Collaborate
• respond to your emails within 76 hours/3 days (hopefully sooner!)
• provide an Assessment Schedule with due dates for assessments, dates for practical demonstrations on campus (and online, if required) and virtual classroom meetups

my lecturer

Certificate III Community Services Stage 1

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Blackboard and COLLABORATE

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Watch this 5 minute video on our Learning Management System Blackboard and its built in virtual classroom CollaborateIt might take a moment to load!

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Microsoft 365 and Blackboard

Student Support

Library

• Blackboard is where all your learning materials are stored and where you access your virtual classroom.
• Office 365 gives you access to your student email and all Microsoft Office products

Student Support at North Metro TAFE includes:

• Indigenous Student Support
• free counselling through our Student Assistance Program
• disability, access and equity support services

• The library has many online resources for Community Services students.
• You are welcome to attend any of the North Metro TAFE campuses and use the library facilities

being a student at north metro tafe

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Plagiarism

Student Handbook

Student Code of Conduct

This 7 page Student Handbook contains what every new student needs to know, including information on support services, fees and withdrawals, and online systems support

You must follow good academic practice in your assessments: your assessment answers must be in your own words and you must provide references for your source material. More information will be provided.

• This outlines the expected standard of behaviour for students
• You have both rights and responsibilities as a student

• Your course is offered as blended learning. This means it is a requirement of your study for you to attend 2-3 business days (Monday-Friday) on one of the North Metro TAFE campuses (Midland, Joondalup or Leederville) each semester/stage. These dates are determined by your lecturer and cannot be changed.
• We know most students studying online are doing so because they have other commitments like work and caring responsibilities. We advise students at the beginning of each semester/stage of study of the dates they are required on campus so they can arrange time off work, alternative caring arrangements, etc.
• We cannot alter the dates of the practical demonstrations and if you miss a date due to medical issues or other unavoidable life issues that fit the deferred assessment criteria, it may take a long time (up to six months) to reschedule the date due to the nature of certain assessments.
• Practicals are an amazing way to learn how to work with people. Students consistently say in person practical demonstrations are a key part of their learning during this course.

on campus practical demonstrations

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Know who to ask for help

Have the right tools

Make a study schedule

• You need to set aside time to study from Week 1. Schedule this into your calendar like you would a class you attend in person
• Try the Pomodoro technique or other study techniques

• Your lecturer should be your first point of contact. No question is too small or too big.
• Check out the support services NM TAFE offers, including Student/Disability Support

• You will need an up to date computer or laptop and a high-speed internet connection to successfully study online
• You need to get to know Microsoft Office 365 and Blackboard

studying online

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Attend virtual classroom events

Have a back up plan

Have a support team

Tips for successful study onlineAdapted from TAFE Queensland

• Most online students say the virtual classroom events (known as Collaborate) are the best part of learning.
• If you can't attend live, make sure you listen to the recordings.

• Get your friends and family on board to support you during your study, whether it's a kind word, a cooked meal or a few hours babysitting.

• When things don't go as planned, you need a back up plan!
• Talk to your lecturer if you have concerns about your study load or assessment submission

Volunteer Work

20 hours in Stage 2

• You are required to complete a minimum of 20 hours as a volunteer as a part of your course of study.
• You may be able to use your current workplace or volunteer job.
• Your lecturer will give more information about this in Stage 2.

VOLUNTEER WORK

In Stage 2 of study you will complete 20 hours of volunteer work

I'm ready! What do I do now?

IN BLACKBOARD:

• Check your Study Schedule for the unit you are studying first and go to the Blackboard shell for this unit and read the Learning and Assessment Plan then start at Module 1 and complete the learning in each Module

• Download Assessment 1 and start working on it

IN THE QUALIFICATION SHELL IN BLACKBOARD:

• Login to the Qualification shell and explore the study resources. Make sure you go to the Discussion Board and introduce yourself to your fellow students!
• Complete the Learner Needs Checklist via the link in the Qualification Shell

WITH YOUR LECTURER:

• Respond to their welcome email so they know you've read it
• Ask any questions you have

PLAN FOR SUCCESS:

• Download the NM TAFE Academic Calendar from the Qualification shell so you know the weeks across the semester
• Write down your Collaborate dates, your assessment due dates and practical demonstration dates and work out what support you'll need to meet these deadlines and attend practicals.

how to get started

Frequently Asked Questions

Below are some frequently asked questions. Click the plus signs for the answers!

I REALLY can't attend the practical demonstrations on campus...

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Who is the best person to help me?

FAQ

Who do I talk to about volunteer work?

Why does my lecturer take a while to get back to me?

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Frequently Asked Questions

I'm having problems with my computer and/or internet access.

Why can't I choose the units I study?

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I'm a FIFO worker - will this course suit my schedule?

I'm not very good with computers or technology...

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Click the arrow for the next page of FAQ

Frequently Asked Questions

Will I have the same lecturer for my entire qualification?

Can I switch to on campus study after starting online?

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FAQ

Do I have to reference my assessments?

Can I get RPL (Recognition of Prior Learning)?

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Frequently Asked Questions

I already have a First Aid Certificate.

Can I change to another online course after I've started?

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I'm enrolled in Blackboard shells I don't need.

Some of these units look familiar...I might have studied them before!

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