Introduction to coaching

Introduction to coaching

Practical exercises on using coaching tools

LISTEN to a colleague for 3 minutes

At what level are you listening?

Do we really listen to what other people say?

Brain

Some knowledge about the brain will help you understand the basic human patterns of reaction in conversations. In other words, people react differently to what is said in the same situation.

Body Language Expert Keynote Mark Bowden at TEDx Toronto (watch up to 11:56)

The emotional brain

The reptilian brain

The conscious brain

It is concerned with processing memories and emotions. The signals from the emotional brain are more or less mixed with your earlier experiences. This means that the context you are in at the moment and your previous experiences in similar situations are mixed.

Helps your body with autonomic functions, such as breathing. These reactions have helped us survive as humans. In everyday life, the reptilian brain can make us do things without thinking that we regret afterwards.

When we want to behave differently, we train and learn with our conscious brain to create new patterns.The brain is plastic. We can change old habits, the way we think.

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The learning journey

So what is the trap?

Stage 1 Unconscious Incompetence

Stage 3 Conscious competence

You don’t know what you don’t know.

You know what to do, but you have to think about what you are doing.

Stage 2 Conscious incompetence.

Stage 4 Unconscious competence

You just do things naturally and automatically.

You’ve started learning and you realize just how much you don’t know.

What is coaching?

What are fundamental principles in coaching?

Confidence

The relationship

Presence

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Communication

Creating awareness and action

Setting a gaol and making progress

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Questions

Think about your teaching. What kind of questions do you ask? What kinds of question are there?

Questions are a driving force in coaching.

What do you think why?

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How can we develop our questioning skills?

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Open-ended questions

• no exact or pre-defined answer
• the intention is to open up for creativity and new options

What would you like to get out of this session? What would you like to be different when we finish this session? What are you ultimately seeking to achieve? What's important to you when it comes to your ... ? What will be different when you do this? What would need to happen for you to walk away feeling that this time was well spent? Say more about… What do you want to achieve by doing this? If you had one wish for this session, what would it be? How would you describe success? What does it meen to you?

Feedback in coaching

When you have asked questions and got some answers, you can choose to stop. By doing so, you give room for the participant to reflect. You listen deeply.

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Feedback in coaching

You describe what you have observed in the conversation and check for clarity. Always use the participant’s own words. Do not rephrase the meaning in your own words.

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Clean language

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Designed to reduce any influence from the coach’s beliefs and avoid using the coach’s own vocabulary. Listen, ask CQ, listen, ask CQ ...

Let's try this. One person talks about her/his biggest problem in teaching, the other gives coaching feedback.

• When you say that you are angry about the manager’s decision to give you fewer hours next term, I can hear that you want to change the situation. Say more, please.
• You describe teaching online as a black box? What kind of a black box is that?
• You talk about feeling insecure and raising your hand in class. What is the relation between feeling insecure and raising your hand?

Remember to wait, give room for reflection.

Power of language

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GROW model

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Practice makes perfect

This is only the end of the beginning

Thank you!

Authors: Ivana Gruban & Tihana Vranković Skoko

Evaluation

Evaluation worksheet.