In everyday Call Center life, giving instructions for pretty much anything becomes a part of the trade, and it is something that we always have to deal with
Let’s give Instructions!
copyright © 2021 english-at-home.com
Today we will apply giving instructions to several scenarios, in order to put that vocabulary in practice.
Some Tips to Remember
Instructions are the main use of the imperative form of our language. Apart from the form though, here are some other details to remember:
Giving instructions
You often see the imperative form in instruction manuals or when someone tells you how to do something.
There are often “sequencing” words to show the steps in the process. For example, “firstly”, “secondly” and “finally”.
Simple instructions to replace a light bulb
Firstly, turn off the electricity.
Secondly, remove the light bulb.
Then, screw in the new light bulb.
Finally, turn the electricity on and switch on the light.
You can also say “after that” instead of “then” and “first” / “second” instead of “firstly” and “secondly”.
Remember: turn off the electricity before touching any cables.
Be careful not to … (touch any live wires)
Try to … (see if the lightbulb is broken or just loose)
Try not to … (touch the lightbulb with your hands)
You need to … (check the wattage of the lightbulb first)
It’s important to … (make sure the electricity is off)
It helps to … (wait for the lightbulb to cool down before you remove it)
Be sure to … (turn off the electricity before you you touch the lightbulb)
Always … (wear gloves when you touch a lightbulb)
Never … (touch a socket with wet hands)
Giving extra help
When you give instructions, you can help the other person with extra information and advice.
Turn on / switch on = activate power or electricity: “First, turn on the PC.” Turn off / switch off = deactivate power or electricity: “Turn off the lights when you leave.” Take off / remove = detach something from another thing: “Remove the plastic before you put the meal in the microwave.” Take out = take one thing out from another thing: “Take the television out of the box.” Attach / connect = put two things together: “Connect the wires.” Check / make sure = be sure about something: “Check that the light is on.”
Proceed / continue: “Continue to stir until the mixture is thick.”
Plug in = connect to the electricity: “Plug the modem in.”
Put back / replace: “Replace the cover after changing the battery.”
Useful verbs for instructions
GIVE INSTRUCTIONS
Claudia Avalos
Created on May 25, 2021
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Transcript
In everyday Call Center life, giving instructions for pretty much anything becomes a part of the trade, and it is something that we always have to deal with
Let’s give Instructions!
copyright © 2021 english-at-home.com
Today we will apply giving instructions to several scenarios, in order to put that vocabulary in practice.
Some Tips to Remember
Instructions are the main use of the imperative form of our language. Apart from the form though, here are some other details to remember:
Giving instructions You often see the imperative form in instruction manuals or when someone tells you how to do something. There are often “sequencing” words to show the steps in the process. For example, “firstly”, “secondly” and “finally”.
Simple instructions to replace a light bulb Firstly, turn off the electricity. Secondly, remove the light bulb. Then, screw in the new light bulb. Finally, turn the electricity on and switch on the light. You can also say “after that” instead of “then” and “first” / “second” instead of “firstly” and “secondly”.
Remember: turn off the electricity before touching any cables. Be careful not to … (touch any live wires) Try to … (see if the lightbulb is broken or just loose) Try not to … (touch the lightbulb with your hands) You need to … (check the wattage of the lightbulb first) It’s important to … (make sure the electricity is off) It helps to … (wait for the lightbulb to cool down before you remove it) Be sure to … (turn off the electricity before you you touch the lightbulb) Always … (wear gloves when you touch a lightbulb) Never … (touch a socket with wet hands)
Giving extra help When you give instructions, you can help the other person with extra information and advice.
Turn on / switch on = activate power or electricity: “First, turn on the PC.” Turn off / switch off = deactivate power or electricity: “Turn off the lights when you leave.” Take off / remove = detach something from another thing: “Remove the plastic before you put the meal in the microwave.” Take out = take one thing out from another thing: “Take the television out of the box.” Attach / connect = put two things together: “Connect the wires.” Check / make sure = be sure about something: “Check that the light is on.” Proceed / continue: “Continue to stir until the mixture is thick.” Plug in = connect to the electricity: “Plug the modem in.” Put back / replace: “Replace the cover after changing the battery.”
Useful verbs for instructions