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What are inbound calls?

Claudia Avalos

Created on May 12, 2021

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Transcript

Wednesday, May 28

10:30

What Are Inbound Calls?

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Inbound calls are phone calls made to a company’s customer service or support team and are initiated by the customer. Responding to inbound calls is a primary function of most customer service, tech support and sales teams that are looking to enhance the customer experience..

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Inbound calls are a fundamental aspect of sales and support call centers. Most companies provide a phone number that customers can reach out to when they have questions or requests about a product or service. These organizations own either an in-house call center or a remote one that takes the call.

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Some companies even have remote call centers where employees work from the comfort of their home. This makes it easier for customer service, tech support and sales teams to provide 24-hour support since they have employees working in different time zones.

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