Technical support duties

Technical Support Representative Duties and Responsibilities

Troubleshoot

Answer Phones

Submit Service Requests

Technical support representatives answer incoming phone calls and provide support to callers experiencing computer problems of all kinds.They listen to descriptions of customer issues and determine how and if they can be fixed.

Technical support representatives use information from customers to diagnose tech issues and walk customers through the steps needed to fix various problems.

If customer tech problems cannot be handled over the phone, technical support representatives schedule a repair crew to fix problems on-site.

Respond to Help Requests

Log Calls

Maintain Database

Technical support representatives check for customer problems and fixes in the solutions database, and add new information to the database when and if new problems and fixes arise.

Technical support representatives respond to emails and online chat requests for technical support.

Technical support representatives keep logs of all calls answered and addressed, including dates and times.