PROJECT For tle

FRONT OFFICE SERVICES TOOLS, EQUIPMENT, AND PARAPHERNALIA

Non-Automated Equipment

TOOLS, EQUIPMENT, AND PARAPHERNALIA

Automated Equipment

Semi-Automated Equipment

NON- AUTOMATED EQUIPMENT

NON AUTOMATED EQUIPMENT

-THESE ARE FORMAT AND PROCEDURE THAT ARE DONE MANUALLY -THESE SYSTEM IS THE ONE CHARACTERIZED BY THE SOLE USAGE OF HANDS.

EXAMPLE:

• ROOM RACK
• KEY RACK
• INFORMATION RACK
• FOLIO TRAY

• VOUCHER RACK
• MONEY VERIFIER
• SAFETY DEPOSIT BOX

01

ROOM RACK

- IT IS AN ARRAY OF METAL FILE POCKETS DESIGNED TO HOLD ROOM RACK SLIPS (REGISTRATION RECORDS) THAT DISPLAY QUEST ROOM STATUS INFORMATION

- IS WHERE REGISTRATION RECORDS ARE INSERTED AND SERVE AS ROOM RACK SLIPS.

- IS CONSIDERED THE MOST IMPORTANT PIECE OF FRONT OFFICE EQUIPMENT

02

KEY RACK

- IS AN ARRAY OF NUMBERED COMPARTMENTS USED TO STORE GUEST ROOM KEYS

03

INFORMATION RACK

-IS AN ALUMINUM SLOT DESIGNED TO HOLD GUEST INFORMATION SLIPS THAT CONSISTS OF GUEST NAME AND ROOM NUMBER

-IT IS USE TO ASSIST FRONT OFFICE EMPLOYEES WITH PROPER ROUTING OF TELEPHONES CALLS AND MAILS

04

FOLIO TRAY

-IS A BUCKET WHERE THE GUEST FOLIOS ARE KEPT AND ARRANGED BY GUEST ROOM NUMBER

05

VOUCHER RACK

-IS A CONTAINER OF VOUCHERS. -ARE USED FOR FUTURE REFERENCE AND VERIFICATIONS DURING MONEY VERIFIER OR FOR NIGHT AUDIT

06

MONEY VERIFIER

-ALSO CALLED AS MONEY DETECTOR - USED TO DETERMINE WHETHER BANK NOTES ARE GENUINE OR COUNTERFELT

07

SAFETY DEPOSIT BOX

-IS A STORAGE FOR SAFEKEEPING OR IMPORTANT THINGS OF GUEST

AUTOMATED EQUIPMENT

AUTOMATED EQUIPMENT

-ITS THE EXCESSIVE USE OF DEPARTMENTAL SOFTWARE PACKAGE AND HARDWARE WHERE EQUIPMENT ARE CONNECTED ARE CONNECTED AND PRODUCES OUTPUT AUTOMATICALLY

EXAMPLE:

• PRINTERS
• CASH REGISTER
• SOFTWARE

• SECURITY MONITOR
• MULTI-SONE CLOCKS
• COMPUTER

01

SECURITY MONITOR

-OR CLOSED-CIRCUIT TELEVISION(CCTV) -CAMERA FOR SECURITY PERSONNEL TO MONITOR CERTAIN AREAS OF THE HOTEL

02

MULTI-ZONE CLOCKS

-INDICATORS OF THE TIME AT DIFFERENT TIME ZONES AROUND THE WORLD

03

COMPUTER

-THE MOST USEFUL ELECTRONIC DEVICE IN THE FRONT OFFICE -IT INPUTS DATA REGARDING RESERVATIONS, BOOKINGS, EMAILS, AND SURFING THE NET; STORES AND PROCESSES INFORMATION REGARDING GUESTS

04

PRINTERS

- ATTACHED TO THE COMPUTER TO PRINT HARD COPIES OF DOCUMENTS, PRINT OUTS AND RECEIPT FOR RECORD-KEEPING PURPOSES

05

CASH REGISTER

- FOR REGISTERING AND CALCULATING TRANSACTIONS; USUALLY WITH A DRAWER ATTACHED TO STORE CASH AND OTHER VALUABLES

06

SOFTWARE(Computer reservation system)

-BOOKING AND RESERVATION SYSTEM

SEMI- AUTOMATED EQUIPMENT

SEMI-AUTOMATED EQUIPMENT

-THESE SYSTEM USES SOME ELECTRO-MECHANICAL EQUIPMENT -IT IS CHARACTERIZED BY THE EXCESSIVE USE OF DEPARTMENTAL SOFTWARE PACKAGE PROGRAMS INTEGRATED AND CONNECTED TO A MAIN FRAME OR TERMINAL SITUATEDAT THE FRONT OFFICE DEPARTMENT

EXAMPLE:

• ACCOUNT POSTING MACHINES
• TELEPHONE EQUIPMENT

• CREDIT CARD READER

01

ACCOUNT POSTING MACHINE

- USED TO POST,MONITOR, AND BALANCE CHARGES AND CREDIT GUESTS ACCOUNTS

02

TELEPHONE EQUIPMENT

- CONSISTS OF CALL ACCOUNTING SYSTEM, PRIVATE AUTOMATIC BRANCH EXCHANGE(PABX), SWITCHBOARD, FAX MACHINE, CALL DETECTION, AND WAKE UP CALLS

03

CREDIT CARD READER

- USED TO READ MAGNET STRIPE OR MAGNETIC STRIPE READER FOR CREDIT CARDS - IT SCANS DATA MAGNETICALLY ENCODED AND STORED ON THECREDIT CARD

03

CREDIT CARD READER

- USED TO READ MAGNET STRIPE OR MAGNETIC STRIPE READER FOR CREDIT CARDS - IT SCANS DATA MAGNETICALLY ENCODED AND STORED ON THECREDIT CARD

03

CREDIT CARD READER

- USED TO READ MAGNET STRIPE OR MAGNETIC STRIPE READER FOR CREDIT CARDS - IT SCANS DATA MAGNETICALLY ENCODED AND STORED ON THECREDIT CARD