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ROADMAP PROYECTO final
Cristina
Created on April 16, 2021
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Transcript
VOLVO
ROADMAP
TRANSFORMACIÓN DE LA EXPERIENCIA DEL CLIENTE
ASSESSMENT MADUREZ
A través del modelo de madurez de IEBS y la escucha VOC
CUSTOMER JOURNEY MAP
Momentos de la verdad Buyer Persona CJM
FRAMEWORK DEC
La onda del cliente
ESTRATEGIA TECNOLOGICA
VOCOmni-channel + Automation BI + Machine Learning
MÉTRICAS
KPI