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“What is a complaint, aspects and types”

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Created on April 15, 2021

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Transcript

HOW TO MAKE A COMPLAINT

+ PRESENT PERFECT

wHAT are COMPLAINTs?...

Complaints are expressions of "displeasure or annoyance" in response to an action that is seen by the speaker as unfavorable. Examples: Complain about bad service Of a wrong product The condition of something you bought. Etc.

Complaining: expressions you can use when complaining:

Here are expressions you can use when complaining:

I have a complaint to make. ... Sorry to bother you but... I'm sorry to say this but... I'm afraid I've got a complaint about... I'm afraid there is a slight problem with... Excuse me but there is a problem about... I want to complain about... I'm angry about...

POSITIVE 6 NEGATIVE RESPONSES

Positive response to complaints: I'm so sorry, but this will never occur / happen again. I'm sorry, we promise never to make the same mistake again. I'm really sorry; we'll do our utmost/best not to do the same mistake again. Negative response to complaints: Sorry there is nothing we can do about it. I'm afraid, there isn't much we can do about it. We are sorry but the food is just alright.

PRESENT PERFECT TO EXPRESS COMPLAINTS

First: You need to use a complaining expression, like: Example: Excuse me but there is a problem.... +Subject + auxiliary have (have, has) + main verb (past participle) Example: I have bought a computer + Complement 1. But it doesn't work 2. Can you return my money? (The thing that you want with yor complaint) Finally, Your complaint is ready and this is the result: "Exuse me, but there is a problem, I have bought a computer, but it doesn't work. Can you return my money?

"TO BE POLITE"

Things to remember about complaints: When expressing a complaint in English, it helps to be polite. Although "I'm angry about your pizza. It's too salty" is one possible way of expressing a complaint, it is considered too rude and you'd better use more polite expressions if you want to get what you want!

The most common Types of complaints

  1. Not Keeping the Promises Made.
  1. Poor Customer Service.
  1. Hidden Information and Costs.
  1. Subpar Services or Products.

Example

NOTE: The REQUEST is the thing that you want to get with you complaint. Is the objective to do a complaint.

oTHER EXAMPLES

Thank you!