Asking and Responding to Clarification
Asking for clarification
When: 1. If we are not clear with the message. 2. Want to make a confirmation. 3. Miss the information given. What should you do: 1. Express lack of understanding. e.g: I'm sorry but I don't quite follow you. I'm sorry but I'm not sure if I understand.
Asking for clarification
What should you do: 2. Ask for clarification / details e.g: Could you say it in another way? Can you clarify that for me? Could you be more specific? Can you give me an example? When you say…, do you mean…
Asking for clarification
3. Confirm understanding e.g: If I understand you correctly, you’re saying that… So, what you’re saying is… So, in other words… 4. Show appreciation e.g: I got it. Thank you! I see. Thanks for clarifying. Now I understand. Thanks a lot.
Responding to clarification
1. Offer an example e.g: Let's me give you an exmaple Its like a ..... 2. Give more details e.g: This pasta make from semolina flour This event will help us .... 3. Repeat e.g: Lets me said it again What i said is .....
asking and responding to clarification
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Transcript
Asking and Responding to Clarification
Asking for clarification
When: 1. If we are not clear with the message. 2. Want to make a confirmation. 3. Miss the information given. What should you do: 1. Express lack of understanding. e.g: I'm sorry but I don't quite follow you. I'm sorry but I'm not sure if I understand.
Asking for clarification
What should you do: 2. Ask for clarification / details e.g: Could you say it in another way? Can you clarify that for me? Could you be more specific? Can you give me an example? When you say…, do you mean…
Asking for clarification
3. Confirm understanding e.g: If I understand you correctly, you’re saying that… So, what you’re saying is… So, in other words… 4. Show appreciation e.g: I got it. Thank you! I see. Thanks for clarifying. Now I understand. Thanks a lot.
Responding to clarification
1. Offer an example e.g: Let's me give you an exmaple Its like a ..... 2. Give more details e.g: This pasta make from semolina flour This event will help us .... 3. Repeat e.g: Lets me said it again What i said is .....