Manufacturing ADC dashboard

Manufacturing ADC Dashboard

The basic guide to how to use the ADC Manufacturing Dashboard

Index

4. KPI filter

0. ServiceNow Dashboard

4.1 Speedometer

1. Introduction

4.2 Reports

2. Color Code

3. Monitoring Tab

5. Change Request per group

3.1 General filter

5.1. General filter

3.2 Reports

5.2. Reports

6. Thanks

3.3 Indivudual filter

ServiceNow Dashboard

Step 1

Introduction

Step 2

Introduction

This ServiceNow dashboard was designed for the ADC Manufacturing Team which in turn is comprised of two teams: Industrial Systems (NASC-MAN-IndSys) and SAP Manufacturing (NASC-MAN-SAP App Dev). It aims to centralize the main events of these teams related to the delivery and support stream value such as requests, incidents, problems, changes and display them as graph and reports that can be easily read, followed, understood, and measured, facilitating the continuous improvement and decision-making

Color Code

Incidents

Tasks

Each event in the dashboard is identified with a specific color

Changes

Change Tasks

Problems

Monitoring Tab

The first tab is useful for keeping track of incidents, tasks, changes (and change tasks), or problems in each group.

NEXTTAB

INDIVIDUALFILTER

REPORTS

GENERAL FILTER

3.1

Reports

General Filter

This is used to filter the information (in the full tab) according to a specific group (IndSys or SAP).

This Filter does not work with Change Request Reports.

3.2

Individual filter

Reports

05

04

03

01

02

CHANGE TASKS

CHANGES

PROBLEMS

INCIDENTS

TASKS

• Bar graphic
• List
• Individual filter

• Bar graphic
• List
• Individual filter

• Bar graphic
• List
• Individual filter

• Bar graphic
• List
• Individual filter

• Bar graphic
• List
• Individual filter

3.3

Change Request per group

Individual Filter

How to show the same information in different ways?

All reports can be filtered separately.

KPI Tab

This tab contains historical and management reports, as well as performance indicators organized by groups and specialists.

NEXTTAB

REPORTS

SPEEDOMETER

This tabs also contains a general filter as the first tab.

4.1

Speedometer

This tool measures the average time taken to solve an incident per priority.

SLA Incident P2

SLA Incident P3

SLA Incident P1

4.2

Reports

Change Request per group

APPLICATIONS AND MODULES

01

application or modules affected

NUMERIC INDICATORS

02

Open or Closed events

TIMELINE

03

Number of events per month

Incidents and Change Requests have Applications and modules Reports

Change Request per group

These tabs add more information about the change requests in each group. The third tab contains Industrial Systems changes, and the fourth one is for SAP-MAN Development.

FINISH

REPORTS

GENERAL FILTER

Reports

5.1

General Filter

This filter select what state be show in all reports.

TEST(NO PROD)

REQUEST FOR CHANGE

SCHEDULE

CAB & BUSINESS AUTHORIZATION

PIR & CLOSURE

PENDING FOR CAB APROVAL

DRAFT

IMPLEMENTATION

BUILD(NO PROD)

PLANING

5.2

Finish

Reports

GENERAL INFORMATION

OPEN\ACTIVE

CLOSED

step 1

LIST

• Pie graphic (application\modules)
• Timeline

• Numeric indicator
• Bar graphic

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• Numeric indicator
• Bar graphic

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Thanks!