9th week PP

9th week

Monday Oct 18th, 2021

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if people is doubting how far you can go, go so far that you can´t hear them

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How to start a call?

There is a flow you need to follow when taking calls, the furst a more important part is when you greet the customer.

How to handle a hard customer?

There’s no single right way to approach a customer. All kinds of customers will visit your website. Each of them unique and requiring a different approach.

Meow

Meow

Passive voice

How to make the Passive in English

We make the passive by putting the verb 'to be' into whatever tense we need and then adding the past participle. For regular verbs, we make the past participle by adding 'ed' to the infinitive. So play becomes played.

ACTIVITY TIME

ACTIVITY TIME

DICTATION TIME

See Yaaaa tomorrow

. . .

you are braver then you believe, and stronger than you seem, and smarter than you think

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Tuesday Oct 19th, 2021

FEEDBACK REVIEW TIME

PRESENT PERFECT

What is?

The present perfect simple expresses an action that is still going on or that stopped recently, but has an influence on the present. It puts emphasis on the result. For irregular verbs, use the participle form. For regular verbs, just add “ed”.

PRESENT PERFECT

ACTIVITY TIME

ACTIVITY TIME

VOCABULARY TIME

DICTATION TIME

See Yaaaa tomorrow

. . .

If you don´t like somethign change it, if you can´t change it, change your attitude

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Wednesday Oct 20th, 2021

PRESENT PERFECT PROGRESSIVE

What is?

The present perfect progressive expresses an action that recently stopped or is still going on. It puts emphasis on the duration or course of the action.

PRESENT PERFECT PROGRESSIVE

PAST PERFECT

What is?

is a verb tense used to talk about actions that were completed before some point in the past. Is for talking about something that happened before something else.

PAST PERFECT

Role play

SOFT SKILLS

What are they?

Soft skills are the personal attributes, personality traits, inherent social cues, and communication abilities needed for success on the job.

DICTATION TIME

ACTIVITY TIME

See Yaaaa tomorrow

. . .

“The secret of getting ahead is getting started.” – Mark Twain.

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Thursday Oct 21st, 2021

PAST PERFECT CONTINOUS

Shows that an action that started in the past continued up until another time in the past. Formula. pronoun + had + been + present participle (base + -ing).

PAST PERFECT CONTINOUS

The past perfect continuous is a verb tense that indicates something that began in the past, continued in the past, and also ended at a defined point in the past.

DEBATE TOPIC

Group presentation

EMOTIONAL INTELLIGENCE

What are is this?

Ability to understand and manage your own emotions, and those of the people around you.

ACTIVITY TIME

See Yaaaa tomorrow

. . .

“All our dreams can come true, if we have the courage to pursue them.” – Walt Disney.

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Friday Oct 22nd, 2021

REFRESH TIME

TEST DAY

ACTIVITY TIME