CLASE HOTEL

BASIC II

HotelVocabulary

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Hotel Vocabulary

Bellboy Hotel manager vacant booked

brochures front desk Valet Parking

Amenities and facilities

Amenities refer to things that are designed to provide comfort and enjoyment to the guests while the facilities mainly refer to places or even equipment built to facilitate guests in their specific needs.

Amenities examples:Kitchen facilities, like fridge, coffee maker and microwave. TV with cable. Hair Dryer. Essentially kit, like soap, shampoo, towels.

Facilities examples:Spa. Outdoor restaurant. Poolside bar. Car parking. Swimming pool/ Jacuzzi. Public computer. 24-hour security.

What other amenities and facilities do you remember?

Hotel employees

Checking- in

Menu

At the hotel

#1

#2

#3

#3

Front Desk Receptionist (Check Out)

Front Desk Receptionist (Check-in)

Guest(Check-out)

Guest (Check-in)

Hotel

AIRPORT shuttle or

accommodations

Hotel Transfer

amenities

STAFF

Types of rooms

Double room

Twin room

Single room

Connecting room

Triple room

Suit

Amenities

Places in a hotel

Blockbuster game

Vordex Game

At the hotel

Ready to check-in?

1. help 2. book 3. for 4. check 5. available 6. charge 7. have 8. got 9. fill 10. fully 11. reserve 12. lift 13. check 14. served 15. key 16. bill 17. charge 18. leave 19. storeroom

Receptionist: Hello, Plaza Hotel. May _____ I you? Guest: Good morning, I’d like to ______ a single room for two nights please. Receptionist: When ______ , sir? Guest: Next Monday, April 3rd. Receptionist: Let me just _____ ...Yes we have one single room 5. Guest: Great. How much is the ______ per night? Receptionist: Seventy euros, sir. Guest: OK, that’s fine. Receptionist: Can I _____ your name, please? Guest: Yes, it’s Caulson. Robert Caulson. That’s C-A-U-L-S-O-N Receptionist: OK, I’ve ______. that. What time will you be arriving? Guest: Around 8pm. Receptionist: Thank you and have a nice day.

1. help 2. book 3. for 4. check 5. available 6. charge 7. have 8. got 9. fill 10. fully 11. reserve 12. lift 13. check 14. served 15. key 16. bill 17. charge 18. leave 19. storeroom

Dialogue 2 Receptionist: Good morning sir, how may I help you? Guest: Hello, I’ve booked a single for tonight. The name’s Caulson, C-A-U-L-S-O-N. Receptionist: Yes, sir. Could you _____ in this form, please? Dialogue 3 Receptionist: Hello, Plaza Hotel. Guest: Hello, I’d like to book a single room for this Friday to Sunday, please. Receptionist: I’m afraid the hotel is ______ booked on Saturday and Sunday. Would you like to _____ a room for Friday?

1. help 2. book 3. for 4. check 5. available 6. charge 7. have 8. got 9. fill 10. fully 11. reserve 12. lift 13. check 14. served 15. key 16. bill 17. charge 18. leave 19. storeroom

Dialogue 4 Receptionist: Here is your key. Your room number is 302. Just take the ______ over there to the third floor. Guest: Thank you. What time do I have to ______ out by tomorrow? Receptionist: checkout time is 12pm. Guest: And can you tell me what time breakfast is _______? Receptionist: Breakfast is served from 8 to 11am.

1. help 2. book 3. for 4. check 5. available 6. charge 7. have 8. got 9. fill 10. fully 11. reserve 12. lift 13. check 14. served 15. key 16. bill 17. charge 18. leave 19. storeroom

Dialogue 5 Guest: I’d like to check out, please. My name is Robert Caulson, room 302. Here’s the ______. Receptionist: Just a moment, sir...Here’s your ______. Guest: Can you tell me what this _____ is for? Receptionist: That’s for the drinks you ordered last night. Guest: OK. Can I pay by credit card? Receptionist: Yes, of course. Guest: One more thing. I have a train to catch in a few hours. Can I ______ my bags somewhere till then? Receptionist: Certainly. You can leave them in the _____ over there. Guest: Thank you. Goodbye.

Roleplay 1 Caller: Call a hotel to book a single room for a date of your choice. Ask about the price, give your name and time of arrival. Receptionist: Rooms are available. Ask for the caller’s name and time of arrival. Role play 2 Caller: Call a hotel to book a double room for a date of your choice. Receptionist: Inform the caller that there are no available rooms. Role play 3 Guest: Check into a hotel. Give your name, collect your key. Receptionist: Welcome the guest. Give the guest his/her key, room number and directions to his/her room. Role play 4 Guest: Check out of a hotel. Give back your key and pay for your stay. Receptionist: Give the guest his/her bill.

Thanks!