listening attitude and mood

Listening skill.

Understanding the speaker's attitude and mood.

People often GIVE CLUES about their attitude and mood when they're speaking. Pay attention to both verbal and nonverbal cues.

vERBAL CUES:

Opinion phrases that indicate a positive or negative attitude.

Words and phrases that indicate certainty

Or uncertainty

• Seem
• Appear
• Perhaps
• Maybe

• Definitely
• Absolutely

Words with positive

or negative connotation.

• serious
• unfortunate

• beneficial
• fortunately
• luckily

Clauses that indicate contrast:

• BUT
• WHILE
• DESPITE
• IN SPITE OF

Nonverbal cues:

Volume: Louder volume often indicates the speaker is confident about what they're saying.

Pitch:

A frequent or constant rising pitch can show the speaker is uncertain.

Tone of voice:

A positive attitude can be indicated by a happy voice and enthusiastic fillers such as haha and yeah. A negative attitude sounds hesitant and unenthusiastic with negative sounding fillers like erm, um, or huh, and sighs.

Speed:

When is Speaker slows down this can show speaker thinks the information is important

Great job!