Design Thinking

Valarie Cervantes' Presentation on

Design Thinking

Using information from the Linkedin Learning online course: "Learning Design Thinking: Lead Change in Your Organization." by Turi McKinley and Frog

Defined

Design Thinking is all about "making ideas tangible". It allows ideas to be experienced by the team, stakeholders, and the customer.

Design Thinking is meant to outweigh presentations or spreadsheets as the primary form of communication

Common Themes

Reframing and Questioning

Human Empathy

Tolerance for Risk and Ambiguity

Prototyping and Making

The Approach

Design Thinking is a mindset! There is not a single repeatedly process. It is not "introduced wholesale and top-down".

Design Thinking involves constant reframing or redefining of the problem based on current knowledge. It's a collaborative, multidisciplianry approach.

The "Process"

Ask "What if?"

Collaboration

Optimism

ExperienceFocused

Experimentation

Human Empathy

Challenges

Design Thinking problems don't usually have a clear solution, so naturally teams can find themselves facing issues - especially with ambiguity...

Strategy!

Big Picture Paralysis:The frame is set so large that no frame exists to determine next steps"Where do we even start"

Strategy!

Step Reliance:There isn't a set of rigid steps to follow

Strategy!

Overcontrol:Desire to control everything, which limits collaboration

Strategy!

Exhaustion:Focus shifts from problem to task completion"Can’t we just..."