online shopping and customer service
02 EMAILS NIKE
01 A christmas story
03 NIKE SURVEY
Ms Dupuis wanted to order on the Nike website a gift card for her little cousin Mathias.
Unfortunately, she made a mistake about the e-mail address to which the gift card should be sent.
She had to contact the customer service and had to deal with a person named Des.
Here is the exchange of emails between them and then the satisfaction survey that was sent after the problem was solved.
Once the problem was solved, Ms Dupuis received a satisfaction survey.
+ info
+ info
+ info
04 INformation
05 CALLING CUSTOMER SERVICE
Scene:Margaret has just received a package she ordered online. She is calling customer services.
10 Ways to Handle Difficult Customers
+ info
+ info
Online shopping and Customer service Section Euro
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Transcript
online shopping and customer service
02 EMAILS NIKE
01 A christmas story
03 NIKE SURVEY
Ms Dupuis wanted to order on the Nike website a gift card for her little cousin Mathias. Unfortunately, she made a mistake about the e-mail address to which the gift card should be sent.
She had to contact the customer service and had to deal with a person named Des. Here is the exchange of emails between them and then the satisfaction survey that was sent after the problem was solved.
Once the problem was solved, Ms Dupuis received a satisfaction survey.
+ info
+ info
+ info
04 INformation
05 CALLING CUSTOMER SERVICE
Scene:Margaret has just received a package she ordered online. She is calling customer services.
10 Ways to Handle Difficult Customers
+ info
+ info