Five Conversations that Drive Performance

Coaching Conversations

Based on It's The Manager - GALLUP®

Jim Clifton | Jim Harter

Role and Relationship

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Strengths - Expectations - Objectives

Quick Connect

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Attention - Course Correction - Recognition

Check-In

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Successes - Barriers - Priorities

Developmental Coaching

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Direction - Support - Advice

Progress Review

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Past - Future - Accomplishments -Growth - Development

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Role and Relationship

Strengths - Expectations - Objectives

LENGTH OF TIME

FREQUENCY

45-60

MINUTES

TIMES PER YEAR

Get to know their strengths

Establish expectations

Align team & organizational goals to person's strengths

Purpose Describe why you do what you do. How does this align with your strengths? Goals What do you want to accomplish? How does this align with our vision/mission and team goals? Metrics How can we measure your progress on individual achievement, collaboration, and value to the vision/mission of our organization? Development What do you want your future to look like? Strategy How can we leverage your strengths to support your performance? Team Who are your best partners on our team? Well-Being S.H.A.Y.R time (So How Are You Really?) - Personal Relationships- Finances - Current Events - Social Activities - Health

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Quick Connect

Attention- Course Correction- Recognition

LENGTH OF TIME

FREQUENCY

1-10

MINUTES

TIMES PER WEEK

Ongoing Conversations

Just In Time Feedback

Strengths-based Recognition of Accomplishments

Attention What's been the best/worst part of your week? ~ What strengths have you most used lately? ~~ What support do you need for your projects/ tasks this week? Course Correction Where are you with (Identify a current project)? ~ Are you on target to meet the deadlines for (Identify a current project)? ~ What support do you need for your projects/tasks this week? Recognition Provide a strengths-based acknowledgement for meeting or exceeding expectations

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Check-In

SUCCESSES - BARRIERS - PRIORITIES

LENGTH OF TIME

FREQUENCY

10 - 30

1-2

TIMES PER MONTH

MINUTES

01

Review Successes

02

Identify Barriers

03

Align and Reset Priorities

Successes What work are you proud of this month? ~ How have your strengths supported your successes ~ Where do you feel like you're growing? Idenitfy Barriers What barriers are you experiencing with your projects/tasks? ~ How is the team working together? ~ Are you missing any resources you need to do what's expected of you? Priority Check-In What do you want to accomplish by the end of this week/month? ~ I've given you several Pop-Up Projects recently. Let's talk about what you can reschedule on your project timeline.

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Developmental Coaching

Direction - Support - Advice

LENGTH OF TIME

FREQUENCY

10 - 30

Ongoing

MINUTES

Performance Improvement

Career Opportunities

01

Career Direction

03

02

Career Direction Where do you want to be in 1 -3 - 5 year(s)? ~ What are the best/worst parts of your job? ~ What comes easy for you that you can do with near perfect performance? Career Opportunities What positions in our organization intrigue you? ~ How do your strengths play into this role? ~ What is a position/role that we don't currently have that we should consider? Strengths-Based Performance Improvement How have you leveraged your strengths to overcome an obstacle? ~ What strength(s) do you love - hate - envy? ~ What strengths get in your way of doing your best?

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Progress Reviews

Past - Future - Accomplishments -Growth - Development

FREQUENCY

LENGTH OF TIME

HOUR

Mid-Year ~ Year End

Mid-Year Conversation

Year-End Conversation

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Mid-Year Conversation

Past - Future - Accomplishments -Growth - Development

FREQUENCY

LENGTH OF TIME

HOUR

TIMES PER YEAR

Purpose Are your projects/initiatives aligned with your core values and purpose for your role? Goals Are you progressing with the goals you established for this year? How has your work aligned with our vision/mission and team goals? Metrics How are you doing with your measures of success for your progress on individual achievement, collaboration, and value to the vision/mission of our organization? Development What do you want your future to look like? Strategy How can we leverage your strengths to support your performance throughout the remainder of the year? Team Who are your best partners on our team? Why are they your best partners? Well-Being S.H.A.Y.R time (So How Are You Really?) Wellness - Personal Relationships- Finances - Current Events - Social Activities - Health

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Year End Evaluation

Past - Future - Accomplishments -Growth - Development

FREQUENCY

LENGTH OF TIME

HOUR

TIMES PER YEAR

Past Accomplishments What have you accomplished this year? How were your strengths revealed in your accomplishments? ~ Future Accomplishments What do you want to accomplish next? How does this align with our vision/mission/values? ~ Growth and Development How do you need to grow? How can I support your growth and development? What strengths can you leverage to support your growth?

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