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Passengers with special needs
Svitlana Savelieva
Created on December 14, 2020
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Transcript
Passengers with special needs
General Provisions ● PWD should benefit from services available to the general public ● Assistance provided: respect dignity of PWDs ● Scope: arrival at airport of departure → leaving airport of destination ● Minimum uniform standards to be published ● Information on assistance to be provided ● Information: accessible formats ● Trained personnel: assist PWDs
● General →No refusal of carriage: except safety →No charge for assistance
Special Service Requirement (SSR) 31 IATA Codes are used to capture and transmit information about: • Passenger with reduced mobility • Disabled passengers • Special baggage handling (wheelchairs) • Specific seat request/reservation • Dietary requirements/requests • Passenger requiring medical care The level of assistance required may vary: • According to the individual particular needs • One individual to the other • Aircraft type and configuration
Assistance by Air Carrier