ACTIVE
LISTENING
Listen to customers and determine their buying motives and requirements
As a sales person, you would use active listening to:
Follow routine instructions
Convey a positive impression to encourage customer interest
Answer routine customer questions about merchandise accurately
Communicate with difficult customers
SIRXCEG001 - M2 : Active Listening
TABMA Training
Created on October 31, 2020
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Transcript
ACTIVE
LISTENING
Listen to customers and determine their buying motives and requirements
As a sales person, you would use active listening to:
Follow routine instructions
Convey a positive impression to encourage customer interest
Answer routine customer questions about merchandise accurately
Communicate with difficult customers