COSS App Orientation

Culture of Safety Survey (COSS) Online Orientation

START

Take note of the back button! Which will bring you to the previous slide. Go ahead, try it!

What is COSS?

Hospital Management Support for Patient Safety, Organizational Learning — Continuous Improvement, Reporting Patient Safety Event, Response to Error, Staffing and Work Pace, Supervisor, Manager, or Clinical Leader Support for Patient Safety and Teamwork.

The Culture of Safety Survey (COSS) is a survey tool based on the Agency for Healthcare Research and Quality (AHRQ)'s Hospital Survey on Patient Safety Culture Version 2.0. This survey assesses a number of composites of patient safety culture - Communication About Error, Communication Openness, Handoffs and Information Exchange,

Next

What is COSS for?

The COSS serves as the main tool to evaluate the department-level and hospital-wide culture-building activities that are implemented through the collaboration of the Hospital Leadership, the Corporate and Clinical Leadership, Quality Management Division, Hospital License and Accreditation Division, Quality, Safety and Compliance Champions, Line heads, and staff members.

Next

Why Conduct a Survey?

The COSS is carried out to assess the safety culture of the hospital - as a whole and as a specific unit within the hospital. It is also used as a framework for monitoring patient safety progressively and for evaluating the effect of patient safety measures.

Next

Supplemental Items were also developed by AHRQ to assess content in areas not covered by the core questions and were also adopted in the COSS. These supplemental items cover (1) Values and Efficiency and (2) Health IT Patient Safety.

Values and Efficiency Supplemental Items

• Help hospitals assess the extent to which their organizations place a priority on and adopt practices to promote efficiency, waste reduction, patient centeredness, and high-quality care at a reasonable cost.

Supplemental Items

Health IT Patient Safety Supplemental Items

• Help hospitals assess the extent to which their culture is sensitive to how the use of health IT affects patient safety from the perspectives of providers and other staff working in their hospital.

Next

Eligibility to Answer COSS

• All employees, house staff, medical staff and outsourced staff
• A respondent should have been working in MMC for more than one month

Next

DATA PRIVACY NOTICE

Read the data privacy notice, tick the check box and click “Continue” to proceed.

Next

HOW TO ANSWER THE COSS

Next

Step 1

Click the given link. It will be provided at the end of this orientation.

If a prompt requesting for access appears, just click "Allow".

Next

Step 2

Enter your Employee ID Number, select the COSS language you prefer then click “Login”

Next

Step 3

Read the general information and instructions. Once done, click "Ok, got it" to proceed to survey proper.

Next

Step 4

Answer the survey!

Some of the survey questions are negatively worded to reduce the possibility of respondents just "clicking through" without actually looking into the survey's contents.

Next

REMINDER

The "Next" button will only be available once all the questions are rated.

REMINDERS

*You may click the "Back" button should you want to check your previous answers. This will not affect your answers on the current page.

Next

A comments section is made available so you can input any feedback or suggestion that you want to share.

Next

The first question in the Health IT supplemental items is about your experience in handling the EHR System.

If you click "Yes", you will proceed in answering the supplemental item set.

If you click "No", your responses to the previous survey items will be submitted and you are already finished with the COSS.

Next

REMINDER

REMINDERS

Don’t forget to click the “Submit” button at the end of the survey.

Next

Statement of Confidentiality

• The survey is confidential.
• Your responses to this survey will be treated with utmost confidentiality and will not be taken against you.

Next

CREDITS and Contact info

CSRM Points of Contact

Credits

An online material created by

Business Process Management Unit

Ms. Nathalia G. Magallano Nathalia.Magallano@makatimed.net.ph Local 3775 Engr. Jed M. Rentoy Jed.Rentoy@makatimed.net.ph Local 8745

The COSS Application was developed by the ICT Division

Next

END of COSS ORIENTATION

Thank you for taking part!

Go To Survey

Start Again