The Five Steps to Handle Confrontation
Explain the solution.
Outline your feelings — using facts.
Passive.
CONFRONTATION
Identify the problem
Recognize your fight style.
Agressive.
What is it?
Passive Aggressive.
Detail the consequences of success
source: Rane, Z (2019): The Five Easiest Steps to Handling Confrontation. https://medium.com/@zulierane/the-five-easiest-steps-to-handling-confrontation-ab18742a56ee
Identify the problem
This part can take a bit of soul searching, as there will be the surface problem (a colleague asks me to do stuff all of the time) but then a deeper underlying issue (it feels like she thinks her time is more valuable than mine). In order to get through to the other person, you’ll need both.
Now that you know how you tend to respond, you can start constructing your assertive case. Big or small, it’s important to identify the root causes quicky.
Outline your feelings - Use facts
This is one of the hardest aspects. You’ll have to speak to the person who’s bothered you and let them know why they’ve upset you.
Start positive.
Your feelings
Use examples
Confrontation
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Created on October 9, 2020
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Transcript
The Five Steps to Handle Confrontation
Explain the solution.
Outline your feelings — using facts.
Passive.
CONFRONTATION
Identify the problem
Recognize your fight style.
Agressive.
What is it?
Passive Aggressive.
Detail the consequences of success
source: Rane, Z (2019): The Five Easiest Steps to Handling Confrontation. https://medium.com/@zulierane/the-five-easiest-steps-to-handling-confrontation-ab18742a56ee
Identify the problem
This part can take a bit of soul searching, as there will be the surface problem (a colleague asks me to do stuff all of the time) but then a deeper underlying issue (it feels like she thinks her time is more valuable than mine). In order to get through to the other person, you’ll need both.
Now that you know how you tend to respond, you can start constructing your assertive case. Big or small, it’s important to identify the root causes quicky.
Outline your feelings - Use facts
This is one of the hardest aspects. You’ll have to speak to the person who’s bothered you and let them know why they’ve upset you.
Start positive.
Your feelings
Use examples