M1 - Change Management Overview

Let's get

started!

Here !

Change Management

OVERVIEW

2021

MODULE 1

LET'S have a

Training overview

Module 2 flash diagnosis

Module 3 adoption strategy

A digital training path based on 5 modules, about 30 minutes each, replayable, and followed by a quiz to get access to the next module.

Module 4 communication

Module 5 learning

Module 1 Change Management Overview

Module's objectives

Master your topic

Understand Change Management principles

Understand relationship between Change Management and Project Management

Identify the cultural, organizational & operational change drivers & the change leader role

MODULE 1

TABLE OF CONTENT

Change Management

OVERVIEW

What is it and why manage it?

Change

Change Management & Project Management

Methodology & CapGemini examples

Let's

Go!

A Change Management leader's skills

Tips & Tricks

Introduction

To go further

Change

What is Change Management?

"Change management can be defined as a structured approach to transitioning individuals, teams and organisations from current state to a desired future state. It is an organizational process aimed at helping employees to understand, commit to accept and embrace changes in their current business environment"

blog.prosci.com

~18m duration

Change Management answers the evolution of organisations

To stay competitive, organisations have been focusing on expansion of business worldwide & implementing innovations in technology. In this fast changing environment, organisations need to establish a well-defined change management framework to reach the strategic objectives.

Change management is a complex process and requires serious attention and involvement from the management and people from all levels, in order to achieve a meaningful and a progressive transformation across various levels.

By improving the readiness for change, organisations can strengthen their adaptability and build their internal competencies for facing future challenges.

Global Market

Need forinvolvement

Readiness for Change

Quizz Session!

Before we go any further... let's see what you learnt about Change Management?

Klaxoon link HERE

Complete the Klaxoon to access the next page The password is shared at the end of the quizz

Cette page est protégée par mot de passe

Introduire le mot de passe

What is it and why manage it?

Some example of changes employees are facing

Processes

Organisation

Culture

Market

Tools

Capgemini PBS works mainly on Processes & Tools changes to support customers through their transformations

How do we naturally react to change?​

Change management answers the evolution of organisations :understand the stages of membership and the emotional cycle of change helps to deal with resistance

The change management has 3 main objectives​ ​

Manage all these reactions in parallel because each individual will have his own pace​

Soften the curve depth (emotional cycle) as much as possible​ ​

Reduce the lead-time between each step ​ ​

How do we naturally react to change?​

Change management answers the evolution of organisations :understand the stages of membership and the emotional cycle of change helps to deal with resistance

Morale Performance

Denial

Acceptance

Frustration

Experiment

Time

Valley of despair

Curve Depth

How Change Management can help projects ?

IMPROVE PERFORMANCE

CONTROL COSTS

INCREASE ENGAGEMENT

ENHANCE INNOVATION

MINIMIZE RESISTANCE

Change Management study

Leaping forward paths to organizational dexterity Capgemini Invent'study

Click on the icon pen to draw ->

LINK THE WORDS

• Word - Word
• Word- Word
• Word- Word
• Word- Word

Implementing a new tool of performance management

Culture

Having a new competitor on the market whith changes rules

Tools

Adapt the change management to the different culture

Processes

Removing the validation steps in the staffing processes

Market

SOLUTION

LINK THE WORDS

• Word - Word
• Word- Word
• Word- Word
• Word- Wor

Implementing a new tool of performance management

Tools

Having a new competitor on the market whith changes rules

Market

Adapt the change management to the different culture

Culture

Removing the validation steps in the staffing processes

Process

MODULE 1

TABLE OF CONTENT

Change Management

OVERVIEW

Introduction

Change Management

What is it and why manage it?

Let's

Go!

A Change Management leader's skills

Tips & Tricks

Change & Project Management

To go further

Change

Methodology & Cap examples

Change Management steps

How to lead change ?A sharing of best practices

~4m duration

Methodology

PLAN & DESIGN

BUILD

TEST & REVIEW DEPLOYMENT

CAPITALIZATION

As-is analysis & diagnosis To-be definition Solution development

Project preparation & planning

Solution implementation

Lessons learnt

Change Strategy (deliverable)

Change Analysis updates and enrichment

Change scoping Objectives, stakes, risk, actor, macro impact analysis, processes & organisation mapping Change analysis Workshops, stakeholders mapping, impact analysis,...

Lessons learnt

Change Management Plan

Training - User supports

Communication & Mobilization

KPIs monitoring

Change Management : some of key deliverables

Project scoping

This phase allows to :

• understand the context of the project
• understand the project ecosystem (mapping of stakeholders)
• collect an initial perception of the project by the project leader(s)
• to realize a macro-analysis of impacts

Change strategy

Identify :

• the organization's strategy,
• the objectives and challenges of the project (technology, economic, business, financial, HR, social, etc.),
• the means that can be mobilized (finance/HR, etc.),
• the culture of the organization,…

Change Management : some of key deliverables

Change analysis

• Identify the change perception of the impacted populations.
• Evaluate the level of impact on each population (at the group and personal levels).
• Prepare appropriate change plans to ensure stakeholder buy-in to the new project.
• Identify the change perception of the impacted populations.
• Evaluate the level of impact on each population (at the group and personal levels).
• Prepare appropriate change plans to ensure stakeholder buy-in to the new project.

Change management plan

• Transform the results of the impact analysis into communication and training actions.
• Structure and deploy change activities.
• Follow these activities to adapt and support the transformation by taking into account all human aspects

We can apply Change Management principles into Agile context

On IT projects, there are two main methodologies to manage projects: v-cycle and agile. Therefore, the way to apply change management will be different.

• The v-cycle is a sequential methodology, without feedback and provides added value at the end of the project.

• While, the Agile methodology is based on iteration loops and provides value regularly (allowing a quick adjustment if necessary).

FIT : Examples of Change Management activities delivered

New maintenance management mobility

New working methods

Digital change platform

New cloud HR digital deployment

Core model adoption

Change management steps

In what order do these steps take place?

Change strategy

Communication

Training

Build

Capitalization

SOLUTION

Change management steps

Change strategy

Capitalization

Build

Training

Communication

MODULE 1

TABLE OF CONTENT

Change Management

OVERVIEW

Introduction

Change Management

What is it and why manage it?

Let's

Go!

Methodoloy and CapGemini examples

Change Management & Project Management

Tips & tricks

To go further

A Change Management leader's skills

A strong leader can people to change

Received ideas

SOLUTION

It's not we just have to train them

Everyone to change

A good idea always

Change is

COMPLICATED

FORCE

WINS

easy

WANTS

A strong leader can people to change

Received ideas

FORCE

It's not we just have to train them

Everyone to change

A good idea always

COMPLICATED

WANTS

Change is

WINS

easy

Errors people commonly make

ignoring the global context

knowing the theory but not the workfield

Focusing on 'how' rather than 'why'

thinking a 'bad' project can be transformed into a 'good' one thanks to change

The Change leader's role

Give meaning & confidence

Be very clear yourself about why the change is happening and about its meaning in a bigger picture. Your role is to sell and explain, to give confidence to others.​

The Change leader's role

Give meaning & confidence

Be very clear yourself about why the change is happening and about its meaning in a bigger picture. Your role is to sell and explain, to give confidence to others.​

Manage expectations

Create conditions so that people are motivated to change. You will benefit from listening carefully to ideas and worries, and highlight what stays the same, so that people realise not everything is changing in their world.​

The Change leader's role

Involve people​

Involve people as early as you can so that they start to get a sense of being in control of change, rather than being a victim of change. ​

Give meaning & confidence

Be very clear yourself about why the change is happening and about its meaning in a bigger picture. Your role is to sell and explain, to give confidence to others.​

Manage expectations

Create conditions so that people are motivated to change. You will benefit from listening carefully to ideas and worries, and highlight what stays the same, so that people realise not everything is changing in their world.​

The Change leader's role

Involve people​

Involve people as early as you can so that they start to get a sense of being in control of change, rather than being a victim of change. ​

Give meaning & confidence

Be very clear yourself about why the change is happening and about its meaning in a bigger picture. Your role is to sell and explain, to give confidence to others.​

Mobilize people’s energies​

Mobilize people’s energies to implement the change with a minimum of business interference, the maximum of reward for those involved, and the best performance for your client. ​

Manage expectations

Create conditions so that people are motivated to change. You will benefit from listening carefully to ideas and worries, and highlight what stays the same, so that people realise not everything is changing in their world.​

The Change leader's role

Involve people​

Involve people as early as you can so that they start to get a sense of being in control of change, rather than being a victim of change. ​

Give meaning & confidence

Be very clear yourself about why the change is happening and about its meaning in a bigger picture. Your role is to sell and explain, to give confidence to others.​

Mobilize people’s energies​

Mobilize people’s energies to implement the change with a minimum of business interference, the maximum of reward for those involved, and the best performance for your client. ​

Manage expectations

Create conditions so that people are motivated to change. You will benefit from listening carefully to ideas and worries, and highlight what stays the same, so that people realise not everything is changing in their world.​

Lead from denial to commitment​

Remember that in period of change you can’t expect people to shift from one mode of performance to another. You have to lead people through the change journey from possible denial to a new commitment.​

Which one of the following is not a Change leader's role?

Manage expectations

Mobilize people's energy

Give meaning and confidence

Lead from commitment to rejection

Involve people

WRONG!

TRY AGAIN

Well done!

MOVE ON

Digitalization as an enabler to Change Management leader​

Empower people to become active digital players of their transformation​

How to boost, secure and sustain digital employees adhesion?

ANYTIME

Connected 24/7

It requires a more digital, agile & collaborative approach to succeed in digital transformation projects

ANYWHERE

Connected anywhere

Change Management is changing

Digital is a new way of managing change by taking into account the new challenges of the digital transformation...

ANYDEVICE

Connected from any terminal

Capgemini’s digital change approach is designed to engage, boost, secure and sustain employees adhesion.

From hierarchy to networks

Digital maturity of employees

Lorem ipsum dolor sit

NEW LEADERSHIP & ORGANISATIONS MODELS

NEW DIGITAL ADOPTION LEVERS

4 major tendencies

It is based on induced by digital transformation

Lorem ipsum dolor sit

NEW DIGITAL TRANSFORMATION DRIVERS

NEW PROJECT METHODOLOGIES

Faster projects, with agile approaches

From process to data

MODULE 1

TABLE OF CONTENT

Change Management

OVERVIEW

Introduction

Change Management

What is it and why manage it?

Let's

Go!

Methodoloy and CapGemini examples

Change Management & Project Management

Tips and tricks

A Change Management leader's skills

To go further

Change

To go further

Where to find us?

Change Community on Teams

Capgemini Adoption offer

The end

Which explains our approach and our solutions