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Lean Data approaches to measure social impact
College Coaching Overview & Volunteer Expectations
ScholarMatch case study
Nirvana FelixLeo HarringtonTimothy Huynh Alma Zaragoza-Petty
Agenda
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5. Communication Norms 6. Mandated Reporting 7. Student Engagement
1. College Coaching Overview 2. Tips for Coaching 3. In-Center Workshops 4. Volunteer Expectations
*Throughout the presentation, click on this button to return to this page.
College Coaching Overview
What can I expect during College Coaching?
College Coaching takes place at our drop-in centers in San Francisco and Los Angeles. Students sign-up on our online calendar or they can "drop-in" for support. In the fall, students work on all facets of the college application process, however, the college essay, developing a college list, and college research are the primary focus. In the spring, we focus on scholarships and financial aid award letters. During your first visit, you'll get a tour of our space, meet staff and an overview of what to expect for the night. Our staff will pair you up with a student or in small groups and will check-in with Coaches and students as needed.
San Francisco
Los Angeles
Los Angeles Coaching sessions are from 5:30 – 7:30pm and take place at our college center on Monday-Tuesday evenings and select Saturdays from August-January. Our drop-in center is open to students from Monday-Friday from 2:30 - 5:30pm year-round.
College Coaching sessions are from 5:30 – 7:30pm and take place at our college center on Monday-Wednesday evenings and select Saturdays from August-January. Our drop-in center is open to students from Monday-Friday from 2:30 - 5:30pm year round.
College Coaching Best Practices
We want to make sure that we are providing as many tools, resources and staff support for our coaches to feel comfortable assisting a student during College Coaching. As a Drop-in College Coach we ask that your biggest strength be adaptability. On any given evening, the number of students during our workshops can vary drastically and it is extremely helpful when a coach is able to walk in and work with either one or three students at a time.
Tips for Coaching
Tips for Coaching : A.C.E
The following acronym will help the student familiarize themselves with you and will help you build rapport! ACE (About me, Career, Education)
A.C.E : About Me
Approach
As staff members we will make sure that we introduce you to the students you will be working with but it is a much easier transition when our coaches take the lead and approach the students themselves in a friendly manner.
A.C.E : Career
Check-In
After you introduce yourself to the student/s you will be working with, we encourage you to ask them where they are in their essay editing process. It is helpful for the coach to know how much editing a student has completed and where they would like more assistance. This step is important because if a deadline is approaching, you would want to approach your editing suggestions differently.
A.C.E. : Education
Rotate
Fall season is our busiest season, that being said, we ask that coaches rotate around the room and have an eye out for which student has not been helped. It is easy to get caught up helping one student, but as you can imagine, if we are short on coaches we need all hands on deck checking in on all students. We also see the value in exposing all of our students to many coaches and learn about multiple college journeys and careers.
Tip for College Coaching: Space
Knowing when to allow a student to work on their own and brainstorm is extremely important. During brainstorm sessions, we recommend to not evaluate or add comments to encourage creative/critical thinking for our students.
In-Center Workshops
Spring Programming
Once College Coaching ends, we begin our spring programming for our current seniors and rising high school juniors. Below is the list of what you can expect during the spring:
- Scholarship sprint during January
- Scholarship application reading in February
- Scholarship interviews in March
- Financial aid award letter review
- Junior drop-in support
Student Workshops
We offer workshops on essential college admission topics, including:
- College/major exploration
- Personal statement writing
- Completing college applications and financial aid forms
- Financial aid award letters
Volunteer Expectations: How to sign-up & sign-out
Sign In & Sign Out
In order to best serve our students and our coaches, ScholarMatch tracks College Coach Sign-Out forms consistently throughout the year. Collecting this information is imperative for us to better understand the needs of our students and coaches in order to improve our program to best serve everyone.
Sign-In
In order to sign up for College Coaching, please view our calendar through our website at scholarmatch.org. You will see the “Get Involved” tab at the top right corner and once you click it you will be directed to our volunteer webpage. There you will see “College Coach, SF Bay Area you” where you’ll be able to view our Volunteer Calendar and sign up using your ID.
Sign-Out
All volunteers are expected to Sign-Out on a computer at the ScholarMatch office before leaving the building. Our “Volunteer Sign-Out” form can always be found at the bottom of any page on our website. Please feel free to leave feedback here, or reach out to staff to discuss directly. We love to hear what is going well and where we can continue to grow.
Student Engagement
Student Engagement
Engagement with your students will likely vary throughout the program year. The chart below illustrates the typical pattern of engagement we have observed in past years:
Communication Norms
Committed Engagement
During our peak season (September through February) we expect you to be present at least twice a month in order to build relationships with the students that regularly attend our workshops. Consistency will help you build relationships with students. Students request to work with coaches who attend workshops regularly. For them, being able to count on your support is invaluable.
Communication with ScholarMatch
Please inform us when you will be tardy or unable to keep your commitment in a timely manner. You will be provided the volunteer staff email and cell phone number to ensure communication is easily accessible between coaches and staff. Because we are a drop-in center our student’s attendance can be inconsistent, we appreciate your flexibility if we need to reschedule your attendance. If, for whatever reason, we need to reschedule or cancel your attendance we will notify you by 3:30pm the day of your commitment. Additionally, if you live in the neighborhood and would like to be added to the contact list for last minute volunteering needs, please let us know.
Outside Contact
Outside of our Drop-In Center, all student communication must go directly through a staff member. Contact with students (via email, phone, or in person) outside our office is forbidden. We request that you do not give out your business card or contact information to any students. Additionally, we expect that you will not solicit students for any services you provide privately, such as college or career consulting. If you want to be matched in the future with the same student, feel free to highlight this on your sign-out form or let a staff member know and we will be happy to connect you to the same student.
Appropriate Content
Only discuss sensitive topics when it relates directly to the work you are doing with students. Additionally, we expect that you will not solicit students for any services you provide privately, such as for-profit college or career consulting.
Privacy
It is important that every ScholarMatch student feels that their privacy is respected. We do not discuss personal information about our students in front of other students.
Safety
If you ever feel uncomfortable in a situation with a student, reach out to a ScholarMatch staff member immediately.
State Mandated Reporting
State Mandated Reporting
As an agency that works with students under the age of 18, ScholarMatch employees are mandated reporters, which means that if we suspect child abuse or neglect and do not report it, we may be held liable. Volunteers are NOT mandated reporters, and will not be held liable. However, because coaches are confidantes to our students, sometimes that you may be aware of information that the student has not communicated to ScholarMatch. We ask that you immediately report any indications of possible child abuse or neglect to ScholarMatch staff, if your student shares them, so that we can determine appropriate next steps.
State Mandated Reporting
The following are reportable conditions:
- Physical abuse
- Sexual abuse- the employment, use, persuasion, inducement, enticement, or coercion of any child to engage in an sexually explicit conduct
- Child exploitation
- Child pornography
- Child prostitution
- Neglect- failure to act on the part of a parent or caretaker, withholding medically indicated treatment
- Extreme corporal punishment resulting in injury
- Willful cruelty or unjustifiable punishment"
This concludes the Volunteer Expectations and Communications Presentation. Please click here to return to the Coach Onboarding Page. Thank you!
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Transcript
Please make sure your audio is turned on .
Lean Data approaches to measure social impact
College Coaching Overview & Volunteer Expectations
ScholarMatch case study
Nirvana FelixLeo HarringtonTimothy Huynh Alma Zaragoza-Petty
Agenda
Click on the arrow to select the corresponding section.
5. Communication Norms 6. Mandated Reporting 7. Student Engagement
1. College Coaching Overview 2. Tips for Coaching 3. In-Center Workshops 4. Volunteer Expectations
*Throughout the presentation, click on this button to return to this page.
College Coaching Overview
What can I expect during College Coaching?
College Coaching takes place at our drop-in centers in San Francisco and Los Angeles. Students sign-up on our online calendar or they can "drop-in" for support. In the fall, students work on all facets of the college application process, however, the college essay, developing a college list, and college research are the primary focus. In the spring, we focus on scholarships and financial aid award letters. During your first visit, you'll get a tour of our space, meet staff and an overview of what to expect for the night. Our staff will pair you up with a student or in small groups and will check-in with Coaches and students as needed.
San Francisco
Los Angeles
Los Angeles Coaching sessions are from 5:30 – 7:30pm and take place at our college center on Monday-Tuesday evenings and select Saturdays from August-January. Our drop-in center is open to students from Monday-Friday from 2:30 - 5:30pm year-round.
College Coaching sessions are from 5:30 – 7:30pm and take place at our college center on Monday-Wednesday evenings and select Saturdays from August-January. Our drop-in center is open to students from Monday-Friday from 2:30 - 5:30pm year round.
College Coaching Best Practices
We want to make sure that we are providing as many tools, resources and staff support for our coaches to feel comfortable assisting a student during College Coaching. As a Drop-in College Coach we ask that your biggest strength be adaptability. On any given evening, the number of students during our workshops can vary drastically and it is extremely helpful when a coach is able to walk in and work with either one or three students at a time.
Tips for Coaching
Tips for Coaching : A.C.E
The following acronym will help the student familiarize themselves with you and will help you build rapport! ACE (About me, Career, Education)
A.C.E : About Me
Approach
As staff members we will make sure that we introduce you to the students you will be working with but it is a much easier transition when our coaches take the lead and approach the students themselves in a friendly manner.
A.C.E : Career
Check-In
After you introduce yourself to the student/s you will be working with, we encourage you to ask them where they are in their essay editing process. It is helpful for the coach to know how much editing a student has completed and where they would like more assistance. This step is important because if a deadline is approaching, you would want to approach your editing suggestions differently.
A.C.E. : Education
Rotate
Fall season is our busiest season, that being said, we ask that coaches rotate around the room and have an eye out for which student has not been helped. It is easy to get caught up helping one student, but as you can imagine, if we are short on coaches we need all hands on deck checking in on all students. We also see the value in exposing all of our students to many coaches and learn about multiple college journeys and careers.
Tip for College Coaching: Space
Knowing when to allow a student to work on their own and brainstorm is extremely important. During brainstorm sessions, we recommend to not evaluate or add comments to encourage creative/critical thinking for our students.
In-Center Workshops
Spring Programming
Once College Coaching ends, we begin our spring programming for our current seniors and rising high school juniors. Below is the list of what you can expect during the spring:
Student Workshops
We offer workshops on essential college admission topics, including:
Volunteer Expectations: How to sign-up & sign-out
Sign In & Sign Out
In order to best serve our students and our coaches, ScholarMatch tracks College Coach Sign-Out forms consistently throughout the year. Collecting this information is imperative for us to better understand the needs of our students and coaches in order to improve our program to best serve everyone.
Sign-In
In order to sign up for College Coaching, please view our calendar through our website at scholarmatch.org. You will see the “Get Involved” tab at the top right corner and once you click it you will be directed to our volunteer webpage. There you will see “College Coach, SF Bay Area you” where you’ll be able to view our Volunteer Calendar and sign up using your ID.
Sign-Out
All volunteers are expected to Sign-Out on a computer at the ScholarMatch office before leaving the building. Our “Volunteer Sign-Out” form can always be found at the bottom of any page on our website. Please feel free to leave feedback here, or reach out to staff to discuss directly. We love to hear what is going well and where we can continue to grow.
Student Engagement
Student Engagement
Engagement with your students will likely vary throughout the program year. The chart below illustrates the typical pattern of engagement we have observed in past years:
Communication Norms
Committed Engagement
During our peak season (September through February) we expect you to be present at least twice a month in order to build relationships with the students that regularly attend our workshops. Consistency will help you build relationships with students. Students request to work with coaches who attend workshops regularly. For them, being able to count on your support is invaluable.
Communication with ScholarMatch
Please inform us when you will be tardy or unable to keep your commitment in a timely manner. You will be provided the volunteer staff email and cell phone number to ensure communication is easily accessible between coaches and staff. Because we are a drop-in center our student’s attendance can be inconsistent, we appreciate your flexibility if we need to reschedule your attendance. If, for whatever reason, we need to reschedule or cancel your attendance we will notify you by 3:30pm the day of your commitment. Additionally, if you live in the neighborhood and would like to be added to the contact list for last minute volunteering needs, please let us know.
Outside Contact
Outside of our Drop-In Center, all student communication must go directly through a staff member. Contact with students (via email, phone, or in person) outside our office is forbidden. We request that you do not give out your business card or contact information to any students. Additionally, we expect that you will not solicit students for any services you provide privately, such as college or career consulting. If you want to be matched in the future with the same student, feel free to highlight this on your sign-out form or let a staff member know and we will be happy to connect you to the same student.
Appropriate Content
Only discuss sensitive topics when it relates directly to the work you are doing with students. Additionally, we expect that you will not solicit students for any services you provide privately, such as for-profit college or career consulting.
Privacy
It is important that every ScholarMatch student feels that their privacy is respected. We do not discuss personal information about our students in front of other students.
Safety
If you ever feel uncomfortable in a situation with a student, reach out to a ScholarMatch staff member immediately.
State Mandated Reporting
State Mandated Reporting
As an agency that works with students under the age of 18, ScholarMatch employees are mandated reporters, which means that if we suspect child abuse or neglect and do not report it, we may be held liable. Volunteers are NOT mandated reporters, and will not be held liable. However, because coaches are confidantes to our students, sometimes that you may be aware of information that the student has not communicated to ScholarMatch. We ask that you immediately report any indications of possible child abuse or neglect to ScholarMatch staff, if your student shares them, so that we can determine appropriate next steps.
State Mandated Reporting
The following are reportable conditions:
This concludes the Volunteer Expectations and Communications Presentation. Please click here to return to the Coach Onboarding Page. Thank you!