ENG - Corporate Responsability Strategy · Port Aventura

Sustainability strategy

2019 - 2021

Circular economy Climate change, biodiversity and water Energy transition Sustainable and safe mobility Environmental awareness and training

• Reduce the generation of plastic and organic waste as well as of mixed waste (general waste and MSW).

• Reduce the amount of disposable plastic items purchased.

• Increase the percentage of waste recovered.

GOALS

One of the main strategies in environmental terms is a change in the resource management model and a shift towards the circular economy. This system is based on the idea that all elements should continuously perform a function and should be reused at different stages in their life cycle. Unlike other economic models, the circular economy eliminates the problems of the linear model (extract-use-dispose) and avoids any kind of waste or emission.

A system to maximise resources

CIRCULAR ECONOMY

• Elimination of disposable plastics.

• Zero waste.

• Minimize food waste.

PROJECTS

Circular economy Climate change, biodiversity and water Energy transition Sustainable and safe mobility Environmental awareness and training

• Low-carbon resort.

• Adaptation to future climate scenarios.

• Increase of water efficiency.

• Partnerships for biodiversity conservation.

• Animal welfare practices.

PROJECTS

• Reduce the carbon footprint.

• Optimise water consumption and guarantee the quality of waste water.

• Support initiatives for biodiversity conservation.

• Ensure the protection of animal welfare of the species in the Resort.

GOALS

We are aware of the importance of combating climate change and therefore promote initiatives aimed at minimising the carbon footprint of our activities. Climate change is one of the causes of biodiversity loss, which is affecting the survival of the species unable to adapt to the new environmental conditions, proving difficult its conservation. In addition to being a limited resource, water is also a fundamental element in the Resort's activities and themed areas, so one of our biggest challenges is to manage this resource properly.

Smaller carbon and water footprint and biodiveristy conservation

CLIMATE CHANGE, BIODIVERISTY AND WATER

Circular economy Climate change, biodiversity and water Energy transition Sustainable and safe mobility Environmental awareness and training

• Reduce CO2 emissions.

• Increase the production and consumption of renewable energy.

GOALS

• Increase use of renewable energy.

• Increase of energy efficiency.

PROJECTS

The energy transition represents a move towards a sustainable economy based on renewable sources of energy and energy efficiency. This transition seeks to establish a renewable, clean and decentralised energy model and to focus on the decarbonisation of the energy sector.

Renewable energy, a necessary priority

ENERGY TRANSITION

Circular economy Climate change, biodiversity and water Energy transition Sustainable and safe mobility Environmental awareness and training

• Reduce fuel consumption.

• Reduce CO2 emissions from fuels.

GOALS

• Sustainable employee transport.

• Sustainable mobility of service providers for the Resort.

• Sustainable mobility of clients.

PROJECTS

The concept of sustainable mobility has developed out of concern for the environmental and social problems caused by the inefficient use of transport. At PortAventura World we have implemented a number of sustainable mobility measures that help to minimise the impact on the environment. We will prioritise the modes of transport that consume less energy and produce fewer emissions per kilometre covered and passenger carried.

Responsible mobility practices and new technologies

SUSTAINABLEAND SAFE MOBILITY

Circular economy Climate change, biodiversity and water Energy transition Sustainable and safe mobility Environmental awareness and training

• Involve visitors in the implementation of good environmental practices.

• Make people aware of the environmental initiatives implemented at PortAventura World.

• Promote good environmental practices among employees.

GOALS

• Communication and involvement of clients in environmental issues.

• Training and raising awareness of employees regarding environmental issues.

PROJECTS

Protecting the environment entails a change in the mindset of everyone involved. We therefore focus on raising the environmental awareness of our personnel and visitors through a range of communication, training and awareness-raising measures.

A commitment by everyone

ENVIRONMENTAL AWARENESS AND TRAINING

Circular economy Climate change, biodiversity and water Energy transition Sustainable and safe mobility Environmental awareness and training

Employee Health & Safety Job quality Training and development Culture, internal communication and participation Social impact of the PortAventura Foundation Client satisfaction

• Achieve a zero accident rate, consolidating our trend of continued improvement in work-related accident figures.

• Maintain a proactive attitude to identify and respond to Health & Safety risks in the labour environment (anticipatory Health & Safety).

• Promote health and healthy habits to improve our employees' well-being.

• Reinforce the current Healthy Company plan.

GOALS

We have an Occupational Health & Safety plan based on a culture of prevention applied to all scopes and areas of the company's business in order to achieve a zero accident rate. We also carry out initiatives to promote employee health and well-being in the workplace.

Health & Safety as a vital aspect

EMPLOYEE HEALTH & SAFETY

• 0 Accident rate.

• e-Healthy PortAventura.

PROJECTS

Employee Health & Safety Job quality Training and development Culture, internal communication and participation Social impact of the PortAventura Foundation Client satisfaction

• Company benefits for employees.

PROJECTS

• Increase the quality of employment with a value proposition.

• Improve and increase company benefits with more valuable perks.

GOALS

Aware that a committed team is vital in order to provide an excellent service, we aim to guarantee the well-being of our workforce by offering good quality employment.

The essence of PortAventura World: the team

JOB QUALITY

Employee Health & Safety Job quality Training and development Culture, internal communication and participation Social impact of the PortAventura Foundation Client satisfaction

• Identify, develop, acknowledge and retain internal talent.

• Encourage the professional development and growth of our employees, contributing to their progress and promotion by updating and improving their knowledge and skills.

• Promote attractive jobs at PortAventura World. .

GOALS

• Talent management and professional improvement.

• Promote training and employability.

PROJECTS

Professional development and talent management are strategically important to help our workforce grow and take on the challenges of both today and the future. We will continue to develop measures that boost employability and the management of commitment, expert knowledge, merit and work performance.

We grow with our workers

TRAINING AND DEVELOPMENT

Employee Health & Safety Job quality Training and development Culture, internal communication and participation Social impact of the PortAventura Foundation Client satisfaction

• Disseminate PortAventura World's corporate culture among all our employees.

• Boost internal communication as a tool to foster a good work environment, encouraging participation and collaboration.

• Improve the experience of PortAventura World's employees.

GOALS

We encourage social cohesion among our employees with participative initiatives and by disseminating our corporate culture through our communication channels.

Moving in the same direction

CULTURE, iNTERNAL COMMUNICATION AND PARTICIPATION

PROJECTS

Employee Health & Safety Job quality Training and development Culture, internal communication and participation Social impact of the PortAventura Foundation Client satisfaction

• Corporate culture.

• Employee engagement.

• Be perceived as a company with a social vocation that's committed to society.

• Manage our social action systematically and transparently.

• Reinforce social action by encouraging our employees to get involved.

• Offer families with seriously ill children a week's holiday as part of their recovery.

• Help other foundations to achieve their goals.

GOALS

• PortAventura Dreams.

• Help other foundations.

• Volunteer programme.

PROJECTS

We are committed to being involved in society and contributing towards its progress by carrying out and supporting initiatives that promote people's well-being and development, especially those at risk of marginalisation, with a functional diversity or illness.

Involvement in and commitment to society

SOCIAL IMPACT OF THE PORTAVENTURA FOUNDATION

Employee Health & Safety Job quality Training and development Culture, internal communication and participation Social impact of the PortAventura Foundation Client satisfaction

• Increase client satisfaction.

• More accessible resort for clients with functional diversity.

PROJECTS

• Achieve maximum client satisfaction.

• Make the Resort more accessible for clients with special needs.

GOALS

Our commitment to service quality and excellence is due to one of the corporate values of PortAventura World: our passion for our clients. Achieving maximum client satisfaction is a crucial and strategic aspect for PortAventura World.

The passion that moves us

CLIENT SATISFACTION

Employee Health & Safety Job quality Training and development Culture, internal communication and participation Social impact of the PortAventura Foundation Client satisfaction

Excellence in safety and quality New investments Compliance Supplier relationship Communication and awareness of our institutional commitment to CR

• Guarantee maximum safety at the Resort.

• Implement certificates and awards that promote continued improvement in different spheres related to safety and quality.

• Identify areas for improvement and evaluate the actions carried out to improve client satisfaction.

GOALS

• 0 Accident rate

• Maintain management and system certification.

PROJECTS

We're firmly committed to safety, one of our corporate values. We have therefore implemented strict measures in this field which is also one of the key aspects to ensure our clients are satisfied.

Safety, a corporate value

EXCELLENCE IN SAFETY AND QUALITY

Excellence in safety and quality New investments Compliance Supplier relationship Communication and awareness of our institutional commitment to CR

• Position PortAventura World as one of the greatest resorts for family holidays and entertainment.

• Provide visitors with a good experience through different channels.

• Improve our multi-channel services and products with new applications and functions.

GOALS

• New facilities.

• Improvements in facilities.

• Digitalisation.

PROJECTS

We have implemented an investment policy to develop, within a single tourist resort, a range of business areas related to entertainment, the hotel business and events. Moreover, constant innovation is essential to adapt to our visitors' needs.

A sustainable business model

NEW INVESTMENTS

Excellence in safety and quality New investments Compliance Supplier relationship Communication and awareness of our institutional commitment to CR

• Support the actions of PortAventura World related to solid ethical behaviour.

• Guarantee regulatory compliance.

• Respect equal opportunities between women and men and diversity.

GOALS

• Good governance.

• Gender diversity and equality.

PROJECTS

Good governance tackles issues related to the efficient and responsible use of financial, natural and human resources, as well as transparency, accountability and compliance. At PortAventura World we’ve implemented a Regulatory Compliance Programme of legal obligations (Compliance) that affects various aspects of the Resort's management.

Ethics and integrity in how we act

COMPLIANCE

Excellence in safety and quality New investments Compliance Supplier relationship Communication and awareness of our institutional commitment to CR

• Communication with suppliers.

• Supplier assessment.

PROJECTS

• Reinforce CR in managing the supply chain.

• Pass on our CR commitment to the whole supply chain in all relationships and communication carried out by PortAventura World.

• Improve our supplier communication channels and also analyse and improve their perception of PortAventura World.

GOALS

Our aim is to have a portfolio of suppliers that meet strict assessment criteria regarding corporate responsibility. We’re also committed to prioritising local suppliers and to extending our commitment to sustainability throughout our supply chain.

A key link in the value chain

SUPPLIER RELATIONSHIP

Excellence in safety and quality New investments Compliance Supplier relationship Communication and awareness of our institutional commitment to CR

• Institutional presence.

• Internal culture of corporate responsibility.

PROJECTS

• Give more importance to the communication of CR topics.

• Boost the presence, image and actions related to CR in forums, institutions and initiatives whose aim is to increase company engagement with CR in Spain.

• Ensure that PortAventura World is recognised and positioned as a socially responsible company.

GOALS

We are committed to different platforms and initiatives related to corporate responsibility and will continue to carry out relational actions to raise awareness of our commitments and also network with other firms committed to sustainability.

Promote solid commitment

COMMUNICATION AND AWARENESS OF OUR INSTITUTIONAL COMMITMENT TO CR

Excellence in safety and quality New investments Compliance Supplier relationship Communication and awareness of our institutional commitment to CR