Pastel Payroll & HR
Quick Access Guide
Processing Troubleshooting
Year-end Centre
Implement
Assistance
© 2019 Sage Software, Inc. All rights reserved.
How do I generate and
upload my IRP5 file into e@syFile?
Tax Year End checklist,
FAQs and Troubleshooting guide. to assist you with your submission
Resources
Need assistance?
© 2018 Sage Software, Inc. All rights reserved.
Implement
Add your title
Getting Started
Installations
Add your title
Pastel Payroll & HR
Quick Access Guide
Processing Troubleshooting
Year-end Centre
Implement
Assistance
© 2019 Sage Software, Inc. All rights reserved.
How do I generate and
upload my IRP5 file into e@syFile?
Tax Year End checklist,
FAQs and Troubleshooting guide. to assist you with your submission
Resources
Need assistance?
© 2018 Sage Software, Inc. All rights reserved.
Implementation
Create New Company
Add your title
Getting ...
Download Instructions for Release 5.1a
Guidelines how to make a Full System Backup
Add your title
Create New Master File
Add your title
Previous Page
Next Page
Implement
Create New Company
Add your title
Getting ...
Download Instructions for Release 5.1a
Guidelines how to make a Full System Backup
Add your title
Create New Master File
Add your title
Previous Page
Processing and Troubleshooting
Year-end Exceptions
Reports
Errors
Other
© 2019 Sage Software, Inc. All rights reserved.
Submission
How do I generate and
upload my IRP5 file into e@syFile?
Resources
Tax Year End checklist,
FAQs and Troubleshooting guide. to assist you with your submission
Errors, Solutions & Processing
Year-end Exceptions
Reports
Errors
Other
© 2019 Sage Software, Inc. All rights reserved.
Submission
How do I generate and
upload my IRP5 file into e@syFile?
Resources
Tax Year End checklist,
FAQs and Troubleshooting guide. to assist you with your submission
Assistance
Email Support
Consulting
Training
Self-Help
© 2019 Sage Software, Inc. All rights reserved.
Submission
How do I generate and
upload my IRP5 file into e@syFile?
Resources
Tax Year End checklist,
FAQs and Troubleshooting guide. to assist you with your submission
Assistance
Preparation
VISIT TAX YEAR-END CENTRE
E-MAIL SUPPORT
CONSULTING
TRAINING
SELF HELP
What steps can I follow to
prepare my payroll to submit my reconciliation to SARS?
© 2019 Sage Software, Inc. All rights reserved.
Submission
How do I generate and
upload my IRP5 file into e@syFile?
Resources
Tax Year End checklist,
FAQs and Troubleshooting guide. to assist you with your submission
Self Help
Knowledge Base
Sage City
The Knowledge Base is available from your payroll application and Customer Zone, allowing you to search for information, solutions and guides using keywords.
Join the Sage VIP Payroll & HR South Africa Support Group on Sage City! Available 24/7, the forums are a great place to ask and answer product questions, as well as share tips and tricks with Sage peers, partners, and pros.
Guidelines how to make a Full System Backup
How to join a group/forum
How to join Sage City
How to ask a question/start discussion
How to find a solution
Training
Sage Learning Services will assist you in gaining expertise, using a variety of solutions that automate manual and time consuming business processes. Our expert trainers deep dive into our software, providing you with the know how to use the product to its full potential. From Accounting, to Payroll & HR, to Intelligence Reporting, and more, we offer all you need.
Click here to view available training courses
Need more information? Click here for our contact details
Consultation
As a Sage customer you benefit from a range of services provided by payroll experts in specialist departments. If you want to book a payroll consultant to help you with implementations, system changes, data fixes and general assistance, you can book a consultation online. Submit your booking request as soon as possible for a suitable date.
Book an On-site consultation
Book Remote Consultation
Book Walk-in consultation
E-mail Support
Contact our support team via e-mail with queries that are more detailed.
support.pastelpayroll@sage.com
Include the following information:
- Site code
- Contact person details
- Detailed explanation of the enquiry
- Printscreens or reports where applicable
E-mail Support Hours
• Monday – Thursday: 08:00-17:00
• Friday: 08:00 – 16:00
• Weekends and RSA public holidays: Closed
Please note that our turnaround time is 48 hours.
Self Help
Consulting
Training
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Transcript
Pastel Payroll & HR
Quick Access Guide
Processing Troubleshooting
Year-end Centre
Implement
Assistance
© 2019 Sage Software, Inc. All rights reserved.
How do I generate and upload my IRP5 file into e@syFile?
Tax Year End checklist, FAQs and Troubleshooting guide. to assist you with your submission
Resources
Need assistance?
© 2018 Sage Software, Inc. All rights reserved.
Implement
Add your title
Getting Started
Installations
Add your title
Pastel Payroll & HR
Quick Access Guide
Processing Troubleshooting
Year-end Centre
Implement
Assistance
© 2019 Sage Software, Inc. All rights reserved.
How do I generate and upload my IRP5 file into e@syFile?
Tax Year End checklist, FAQs and Troubleshooting guide. to assist you with your submission
Resources
Need assistance?
© 2018 Sage Software, Inc. All rights reserved.
Implementation
Create New Company
Add your title
Getting ...
Download Instructions for Release 5.1a
Guidelines how to make a Full System Backup
Add your title
Create New Master File
Add your title
Previous Page
Next Page
Implement
Create New Company
Add your title
Getting ...
Download Instructions for Release 5.1a
Guidelines how to make a Full System Backup
Add your title
Create New Master File
Add your title
Previous Page
Processing and Troubleshooting
Year-end Exceptions
Reports
Errors
Other
© 2019 Sage Software, Inc. All rights reserved.
Submission
How do I generate and upload my IRP5 file into e@syFile?
Resources
Tax Year End checklist, FAQs and Troubleshooting guide. to assist you with your submission
Errors, Solutions & Processing
Year-end Exceptions
Reports
Errors
Other
© 2019 Sage Software, Inc. All rights reserved.
Submission
How do I generate and upload my IRP5 file into e@syFile?
Resources
Tax Year End checklist, FAQs and Troubleshooting guide. to assist you with your submission
Assistance
Email Support
Consulting
Training
Self-Help
© 2019 Sage Software, Inc. All rights reserved.
Submission
How do I generate and upload my IRP5 file into e@syFile?
Resources
Tax Year End checklist, FAQs and Troubleshooting guide. to assist you with your submission
Assistance
Preparation
VISIT TAX YEAR-END CENTRE
E-MAIL SUPPORT
CONSULTING
TRAINING
SELF HELP
What steps can I follow to prepare my payroll to submit my reconciliation to SARS?
© 2019 Sage Software, Inc. All rights reserved.
Submission
How do I generate and upload my IRP5 file into e@syFile?
Resources
Tax Year End checklist, FAQs and Troubleshooting guide. to assist you with your submission
Self Help
Knowledge Base
Sage City
The Knowledge Base is available from your payroll application and Customer Zone, allowing you to search for information, solutions and guides using keywords.
Join the Sage VIP Payroll & HR South Africa Support Group on Sage City! Available 24/7, the forums are a great place to ask and answer product questions, as well as share tips and tricks with Sage peers, partners, and pros.
Guidelines how to make a Full System Backup
How to join a group/forum
How to join Sage City
How to ask a question/start discussion
How to find a solution
Training
Sage Learning Services will assist you in gaining expertise, using a variety of solutions that automate manual and time consuming business processes. Our expert trainers deep dive into our software, providing you with the know how to use the product to its full potential. From Accounting, to Payroll & HR, to Intelligence Reporting, and more, we offer all you need.
Click here to view available training courses
Need more information? Click here for our contact details
Consultation
As a Sage customer you benefit from a range of services provided by payroll experts in specialist departments. If you want to book a payroll consultant to help you with implementations, system changes, data fixes and general assistance, you can book a consultation online. Submit your booking request as soon as possible for a suitable date.
Book an On-site consultation
Book Remote Consultation
Book Walk-in consultation
E-mail Support
Contact our support team via e-mail with queries that are more detailed.
support.pastelpayroll@sage.com
Include the following information:
E-mail Support Hours • Monday – Thursday: 08:00-17:00 • Friday: 08:00 – 16:00 • Weekends and RSA public holidays: Closed
Please note that our turnaround time is 48 hours.
Self Help
Consulting
Training