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This is the default dashboard where you can monitor queues and waiting calls or other types of interactions
All your channels are listed here and by clicking on your different tabs you can monitor each channel.
All markers marks a functionality in CEC
CEC
anna.itzel
Created on June 14, 2018
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Transcript
Enter your agent credentials to log in.
Click on Log in to continue
This is the default dashboard where you can monitor queues and waiting calls or other types of interactions
All your channels are listed here and by clicking on your different tabs you can monitor each channel.
All markers marks a functionality in CEC